halcyon's profile

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Problem with traffic to Blizzard servers (World of Warcraft) via Cogentco

http://forums.cox.com/forum_home/internet_forum/f/5/t/1146.aspx

Here is a link to a thread about an issue that occurred in January where many players were experiencing high latency on World of Warcraft servers mainly due to the Cogentco connection between Cox and AT&T.  The issue disappeared awhile ago and now it is happening again where I am getting 100-300 MS on servers where I would usually be at around 20 MS.  I'm not sure what was fixed last time in order to solve this problem but I would like some feedback on this issue.  

I would say the issue started about 3-4 days ago and based on this forum post:

http://us.battle.net/wow/en/forum/topic/9793019207

many other Cox Digital Cable users in AZ are experiencing similar issues with high ping due to the Cogentco routing.

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same exact issues here, had the same problem a couple months ago and it stayed this way for at least 2 weeks, hopefully this gets fixed alot quicker this time because it is pretty annoying

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seems like the latency gets worse and worse every day, my ping in blizzard games has gone up by a consistent 40 every day since saturday, please fix this

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I've also been experiencing this, I've made a support ticket with Blizzard hoping they can some how help resolve this issue, although the problem lies with Cox and AT&T, the issue is especially frustrating given that i've recently forked over money to blizzard to transfer my characters from a Dallas server group, to an LA one, only for me to be routed right back to Dallas then to LA.

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I too have been noticing this issue for the past week or so. Hope this gets fixed soon.

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From the data in the thread mentioned, it looks like a peering issue. Last time Cognito fixed it, but took a week or two. It is outside Cox's network. Have you tried calling Cognito?

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I have the same issues, and I am getting really sick and tired of it.  I am freezing up during combat in dungeons, scenerios, and LFRs. All of those are pretty much unplayable. I sent this to Cox email support and they didn't read what I wrote and just stated to power cycle the modem.  Cox techs have been to my house twice, and I purchased a new modem and wireless network adapter.  I have the same problem when I play wired, so it is not the router.  I have this issue with a fresh install of WoW with no addons.  PingPlotter shows packet loss over numerous hops along the route to the WoW server.  As you can see below, there are also issues going to the google server.  I have been having this terrible latency and packet loss since February 2013! 

TRACERT TO WoW SERVER:

Tracing route to 12.129.209.68 over a maximum of 30 hops

  1     1 ms    <1 ms    <1 ms  READYSHARE [192.168.1.1]

  2     9 ms    13 ms     9 ms  10.175.24.1

  3    13 ms     *        *     fed1sysc01-gex0918.sd.sd.cox.net [68.6.11.98]

  4         *        *        *     Request timed out.

  5    11 ms    10 ms    12 ms  fed1sysc01-gex0901.sd.sd.cox.net [68.6.8.100]

  6    35 ms    30 ms    29 ms  sanjbprj01-ae0.0.rd.sj.cox.net [68.1.5.184]

  7    44 ms    40 ms    38 ms  xe-7-0-2.edge1.SanJose3.Level3.net [4.53.208.201]

  8    30 ms    32 ms    33 ms  ae-1-60.edge2.SanJose1.Level3.net [4.69.152.15]

  9    46 ms    43 ms    43 ms  192.205.32.209

 10    56 ms    58 ms    58 ms  cr1.sffca.ip.att.net [12.122.114.6]

 11    58 ms    59 ms    62 ms  cr1.la2ca.ip.att.net [12.122.3.122]

 12    52 ms    54 ms    54 ms  gar20.la2ca.ip.att.net [12.122.128.181]

 13     *        *        *     Request timed out.

 14    53 ms    52 ms    52 ms  mdf001c7613r0002.lax1.attens.net [206.16.68.54]

 15     *        *        *     Request timed out.


TRACERT TO GOOGLE:

Tracing route to iad23s06-in-f8.1e100.net [74.125.228.40]

over a maximum of 30 hops:

   1     1 ms     1 ms    <1 ms  READYSHARE [192.168.1.1]

  2     9 ms     9 ms    10 ms  10.175.24.1

  3    10 ms    17 ms     9 ms  68.6.11.96

  4     *        *        *     Request timed out.

  5    10 ms    15 ms     *     fed1dsrj01-xe130.0.rd.sd.cox.net [68.6.8.0]

  6     *       33 ms     *     68.1.5.137

  7    15 ms    17 ms    19 ms  langbbrj01-ge050000804.r2.la.cox.net [68.105.30.181]

  8    19 ms    23 ms    25 ms  64.233.174.238

  9    14 ms    15 ms    69 ms  64.233.174.188

 10    71 ms    70 ms    69 ms  72.14.239.80

 11    78 ms    76 ms    79 ms  216.239.48.41

 12    86 ms    82 ms    81 ms  72.14.235.11

 13    82 ms    82 ms    84 ms  72.14.236.153

 14    82 ms    82 ms    83 ms  72.14.238.175

 15    82 ms    82 ms    86 ms  iad23s06-in-f8.1e100.net [74.125.228.40]

RESULTS TO GOOGLE:

Target Name: www.google.com

Date/Time: 8/25/2013 9:12:19 PM to 8/25/2013 9:37:04 PM

 

Hop Sent   Err     PL%    Min   Max    Avg  Host Name /

 1   100       0        0.0       0       4         0  READYSHARE [192.168.1.1]

 2   100       6        6.0       7      26        9  [10.175.24.1]

 3   100       5        5.0       8      30      10  [68.6.11.96]

 4   100   100   100.0       0        0         0   [-]

 5   100       8        8.0       9      61       14  fed1dsrj01-xe130.0.rd.sd.cox.net [68.6.8.0]

 6   100     35     35.0      13     73        20  [68.1.5.137]

 7   100     24     24.0      13     50        16  langbbrj01-ge050000804.r2.la.cox.net [68.105.30.181]

 8   100       5       5.0      14   117        22  [64.233.174.238]

 9   100       3       3.0      14     44        17  [209.85.250.245]

10   100      3       3.0      13     35       17  lax02s19-in-f17.1e100.net [74.125.224.113]

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I'm noticing the issue...have been for several months.

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I noticed it got better for a day or two last week or so but then it went back to the way it was and today was in particular brutal. I got frequent lag spikes up into the 300'ish ms range. Usually when I'm lagging it hovers at about 150'ish ms.

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