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New Contributor
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Picture in picture with contour
I pushed some button by accident and picture in picture showed up. I could not turn it off with the remote. I ended up having to reset the contour box to get rid of it. Should picture in picture work with contour whole house dvr?
StephanieA
Former Moderator
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I have not been able to get the PiP feature to work here in the office and I haven't heard of it working any time soon. If it happens again, there is a PiP On/Off button on the bottom of the remote.
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Picture_in_pict
New Contributor
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I am having the same problem. I inadvertently hit a button and now I can't turn off the PIP function. Nothing I do works.
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wees41
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Contributor II
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try pressing or putting the remote in tv mode and try to turn it off then
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Irate
New Contributor
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Same thing happened to me. Don't recall which button but the PIP from the DVR turned on. Tried turning it off with the PIP On/Off on the remote but it doesn't work. Doesn't work to turn it on, doesn't work to turn it off. Had to unplug the DVR and reboot it to get rid of the PIP.
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ridiculous
New Contributor
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What a great idea! don't you think we've all tried the freakin On and Off button!?!? Seriously! That's the best advice you've got?!? leave it to another frustrated user to suggest reseting the box. you should have at least suggested that! No wait..... press the on and off button! like we are all idiots!!!
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AllenP
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Valued Contributor
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Creating an account and reopening an almost 2 month old thread just to bash a Mod is ridiculous. Don't you have anything better to do with your time?
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ridiculous
New Contributor
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Says the guy who hadn't tried the on/off button! Glad someone found it useful.
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Tommy_s
New Contributor
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Just tried to fix the same problem myself, I was watching on demand and for some reason it went picture in picture on the screen in the top right corner and will not go away.. Yes I press the picture in picture button that does nothing, yes I tried my television which doesn't even have picture in picture, even shutting the unit off Does not help, I'm going to have to do a hard reset and see if that fixes it so I'll unplug it
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StephanieA
Former Moderator
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Has anyone tried hitting the Exit button? If so, please post any results. Did this work for you?
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Sdcpaman
New Contributor
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Unplugging and replugging in Contour box (ie. hard reset) was only thing that worked. Exit button did not work. Turning TV off and on did not work. We don't know how or why PIP came on, but hard reset was only solution we found.
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Ed_Head
Contributor II
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Same problem has happened to my box several times. Only solution is a reboot. Cox should fix this bug!
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StephanieA
Former Moderator
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You state this happens several times on your Contour. What button are you hitting to get the PIP to show? Once we know how it's happening, we can trouble shoot to find a resolution.
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Ed_Head
Contributor II
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StephanieA, like Tommy S wrote earlier, my problem was always associated with watching OnDemand. After I switched to a broadcast TV channel, a PIP-like window displayed the OnDemand channel I had been watching. Only a reboot fixed the problem.
I just tried to reproduce the problem but couldn't. It probably does have to do with a sequence of button actions. I haven't had the problem in a few months but haven't been watching OnDemand much lately.
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DustinP
Moderator
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Thank you for this update. Please keep us posted should you find any possible remote sequence related to the PIP popup.
Thanks,
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