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New Contributor
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Phone Upgrade Letter
I also received the letter from Cox stating that a digital phone upgrade was required. I have the Cox Bundle with Phone, TV and Internet. I use a Cisco DOCSIS 3.0 ETMA Modem (Model DPQ3212) and a Netgear router. It provides great Wi-Fi for our smartphones and tablets. So, is this required Cox upgrade going to add a SECOND modem to our house? And if so, am I required to obtain the Cox approved unit for $180? Or can I simply continue to use our current Cisco modem for our Wi-Fi needs and get the "free" upgrade. The "upgrade" web page on the Cox site is confusing on this issue.
Becky
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Moderator
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It sounds like you might be currently using your Cisco DPQ3212 for internet-only. If so, you should be able to keep your current modem. Since the DPQ3212 is also capable of providing your telephone service, we can have a tech switch your phone system from the NIU outside your home to the DPQ3212. You might not need to change any equipment inside your home!
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Trilogy_Bill
New Contributor
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Becky: Thank you. This is what I was hoping for. I will get into the "updatemyphone" section of the Cox Website and schedule the free upgrade.
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Becky
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Moderator
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Bruce
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Honored Contributor III
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Will my phone service still work without the upgrade?
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EdwardH
Valued Contributor
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Phone service would be unaffected whether you keep the current phone modem or swap to the new modems. The new modems are dealing with internet service changes specifically.
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Andrew_Wees
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Contributor III
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just to add cox rents phone modems for free customers do not/can't purchase their own
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Mellow_Momo
New Contributor
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Becky somewhere later in this forum Bill said if I don't update, my phone service will not be affected. Is that true? I do not have a modem set up to my phone. I do have a modem and just ordered a new one but I'm still confused about whether or not I really need to schedule someone to come out and what the cost will be for the new modem in the future. I know it says free but there's always a cost down the line. Thanks.
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Bruce
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Honored Contributor III
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If you currently have Cox telephone service, you already have a telephone modem in your home. It can either be a standalone device or software added to your Internet modem. Cox telephone is a digital service, so you need a modem to convert the digital signal to analog...and then transfer the analog signal (call) onto the analog telephone wiring within your walls and phone jacks.
Where did you get your current modem...from Cox? Is it currently plugged to a telephone jack? If your new modem is listed in Cox Certified Cable Modems AND it has a RJ-11 connector (phone jack), it should work for Cox telephone service.
http://www.cox.com/residential/support/tv/article.cox?articleId=b2ec95d0-7ef9-11df-5590-000000000000
If your new modem doesn't have a RJ-11, Cox will issue you a digital telephone modem for free. To add to Andrew's comment, by law since 1983, if you subscribe to any telephone service from any provider, any equipment required to receive the service must be free. Telephone companies used to force you to lease their telephones. This law ended that scam.
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Bruce
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Honored Contributor III
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The Phone Upgrade Letter is more persuasive than informational. The Letter reads, "With this new equipment, you'll continue to get reliable, quality phone service" and "...update...to avoid service impact..." However, as a Moderator contradicted, my phone service will be unaffected without the upgrade.
The upgrade only enables "next-generation services," which is online call-blocking and probably scheduling quiet times. The upgrade may be free but I'm sure Cox will still charge for the call-blocking service. Cox is pushing the upgrade so more customers will subscribe to their call-blocking services. $$$
Thanks to Nomorobo, call-blocking has become almost useless because the scammers are spoofing numbers one call at-a-time. Meaning, I'll get a scam call from one number and then the same scam call from another number. Why block the numbers? They haven't called again from the same number. I'd just be blocking ghosts.
Sure, there are repeat offenders but my telephone...or Nomorobo...has successfully blocked them. It's cheaper to purchase a standalone call-blocking device than to continually pay a monthly fee.
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Router_setup
New Contributor
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My new Panoramic TG1682 upgrade does not have a dial tone. If I wait 24 hours they say the dial tone may return.
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Bruce
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Honored Contributor III
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Mmm..."continued reliable, quality phone service!"
Hopefully you won't need to dial 911 in the next 24 hours.
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ColleenD
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Moderator
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I was able to locate your account and have a ticket in to correct provisioning. It's my hope this will be fixed long before a technician needs to visit your home. Please let me know if you see improvement so we can check the status of the ticket before taking any other action.
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BrianM
Moderator
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Router Setup,
We are showing that the ticket is now resolved. Please test your phone line when you have a chance and let us know if it is working so that we can cancel the service call.
Brian
Cox Support Forums Moderator
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Bruce
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Honored Contributor III
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Meh...20 hours. Close.
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Becky
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Moderator
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If you don't update, your phone service will be affected. That's why it's important to follow the steps provided in the letter. Cox Digital Telephone customers have two equipment options. The first option is free. For as long as you subscribe to Cox Digital Telephone, Cox will provide a Cisco DPQ3212 Internet & Telephone Modem at no additional charge. The Cisco DPQ3212 is an Internet & Telephone Modem. If you choose this option, you will need to connect a router to the Cisco DPQ3212 for in-home wireless networking.
Your second option is to rent an Arris TG2472 Premium WiFi Internet & Telephone modem for $9.99 per month. This device features a built-in WiFi router, so a stand-alone router isn't needed.
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