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stinkfoot63
+4 more
Contributor II
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Phone tools not logging calls
The title says it all. I've noticed some glitches recently in how it was logging... including listing calls that I'd receive=d as though they were calls I'd made... those disappeared completely and calls received and made over the weekend failed to log as well as a scam call from "Microsoft" criminals who called today because my computer was sending messages supposedly from a Washington, D.C. number.
I'm getting the sense that for this feature to continue working, I'm going to need to periodically alert you when it stops working- which it has a long history of doing repeatedly. Perhaps my observations were of the results from work technicians are doing to attempt .fixing a problem but without so much as a word of notification (heck, I'm only a paying customer, why would Cox deign to tell me anything relating to the services I'm paying for????), I'm left to play guessing games and bring my aggravation to these discussions for everyone to enjoy.
stinkfoot63
+4 more
Contributor II
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Got a second call from the Washington, D.C. spoof that tried to convince me my computer was sending out messages and that call failed to log as well.
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stinkfoot63
+4 more
Contributor II
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Call from "Bridgeport Ct"... likely 3rd party elecct5ric supplier telemarketer... call not logged.
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stinkfoot63
+4 more
Contributor II
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Hey, chopped liver here.... more calls not being logged. I think the phone tools are down- at least for me- if that even matters.
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stinkfoot63
+4 more
Contributor II
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I'm guessing that Cox's feature not working is my problem.
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StephanieA
Former Moderator
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stinkfoot63
+4 more
Contributor II
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Email sent.
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Davidoo
Contributor
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My phone tools also completely quit working on the Cox mobile app (just a spinning circle and never loads the call history) and also the caller ID no longer shows up on my TV. I've gone into the settings on the remote and turned it off and back on, and unplugged the box and restarted it and still no calls show up.
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socal_transplan
Contributor III
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hi stephanie. remember me from the apps forum? (can't log into webmail from ipad mini)
well, i just notice my phone history hasn't registered anything since 8/24.
tell me again what i'm paying $200/mo for???? my phone hasn't worked properly for years & the tv is tiling again.
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DustinP
Moderator
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Davidoo and socal transplant, We can take a follow-up look at the account for the phone history and picture tiling. Please email us at cox.help@cox.com with your name and account information and a link to this forums as well.
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Phone_tools_not
New Contributor
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ReneeG
Former Moderator
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Are you experiencing this issue via the Cox app or logging in online at the cox.com site?
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DVD
New Contributor
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calls history has not logged any incoming calls since 24 aug 2017
why is that?
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StephanieA
Former Moderator
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Please email us at cox.help@cox.com with the account details and your issue to see what's going on with the call history.
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Jada613
New Contributor
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My incoming & outgoing calls have not been showing up. Called Cox 3 times within the past week & was given 2 different ticket #s. If this is happening to so many people why do they have to wait for everyone to call them? It must be a system problem somewhere..........just fix the whole system!
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Jada613
New Contributor
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That doesn't help........I've done it with 2 ticket #s after someone called & told me the problem was fixed.
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