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matt_h79

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Phoenix area - suddenly dropped from new ~50 Mbps back down to ~25, and no channel bonding?

Hello, I am in the Phoenix area... back on 7/21, I had chatted with a support agent who said our speeds would indeed double shortly and to check back the next morning.  Sure enough, they had doubled to about 50 Mbps.  A few days ago, our modem dropped a few times.  Now it's back down to about 25 Mbps and I noticed the channels aren't bonding at all:

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File
Security Enabled BPI+

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 0 837000000 Hz -3.4 dBmV 37.4 dB 483 611
2 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
3 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
4 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
5 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
6 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
7 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
8 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 46.5 dBmV
2 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
3 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV



Current System Time: Tue Sep 23 17:40:06 2014

This is a Motorola SBG6580 that I've had on the account for quite a while.  Any ideas?

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EdwardH

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It appears the additional channels are not pulling any signal based on the logs, which would either be a software issue with the modem or signal. With the SB6580 are the 2nd and 3rd lights from the top solid green or blue for upstream and downstream?
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