Skip to main content
Jt25741's profile

Jt25741

New Contributor

 • 

4 Messages

Closed

Performance in Aliso Viejo Very poor after Area Outage Last Week

I used to get 50-60Mbps downlink speeds consistently, but after area outage last week my performance is wildly variable and at best 1/2 the speed.    At worst 2-4Mbps.

Any help appreciated.

Discussions

 • 

Updated 

1.9K

1

0

0

D

DerrickW

Valued Contributor

 • 

1.2K Messages

Hi Jt25741,

When you are seeing the slow connection speeds what type of connection are you using?  Do you use a wireless router also?  The best way to determine the speed would be to connect directly to the modem when running a speed test (if you are not already).  We can take a look at the modem signal levels, send an email with your account info to cox.help@cox.com.  

0

0