Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Path Ping issues
Currently everything works fine, except playing Diablo 3. I get lag playing that for seemingly no reason. I pathping The diablo server and it seems a Cox server in Atlanta is losing 90-100% of packets. Ive path pinged 6 times so far at different times and this one server always loses more than 90%. Contacting support did nothing as they dont seem to understand what I am referring to. Ill Post a couple pathpings here for (hopefully) someone intelligent in the cox employee group to forward to whoever is near the problem IP and sort it out.
The problem is: 6 --- 100/ 100 =100% 91/ 100 = 91% chndbbrc01-pos0202.rd.ph.cox.net [68.1.0.242]
-PathPing2-
Tracing route to 12.129.209.68 over a maximum of 30 hops
0 Korey-PC [192.168.1.100]
1 192.168.1.1
2 10.12.248.1
3 172.22.60.230
4 172.22.60.230
5 68.10.8.225
6 chndbbrc01-pos0202.rd.ph.cox.net [68.1.0.242]
7 * xe-11-2-2.edge2.Washington4.Level3.net [4.53.114.97]
8 * * *
Computing statistics for 175 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Korey-PC [192.168.1.100]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
2/ 100 = 2% |
2 9ms 3/ 100 = 3% 1/ 100 = 1% 10.12.248.1
0/ 100 = 0% |
3 11ms 8/ 100 = 8% 6/ 100 = 6% 172.22.60.230
0/ 100 = 0% |
4 12ms 5/ 100 = 5% 3/ 100 = 3% 172.22.60.230
0/ 100 = 0% |
5 12ms 4/ 100 = 4% 2/ 100 = 2% 68.10.8.225
0/ 100 = 0% |
6 --- 100/ 100 =100% 98/ 100 = 98% chndbbrc01-pos0202.rd.ph.cox.net [68.1.0.242]
0/ 100 = 0% |
7 20ms 2/ 100 = 2% 0/ 100 = 0% xe-11-2-2.edge2.Washington4.Level3.net [4.53.114.97]
Trace complete.
-PathPing3-
Tracing route to 12.129.209.68 over a maximum of 30 hops
0 Korey-PC [192.168.1.100]
1 192.168.1.1
2 10.12.248.1
3 172.22.60.230
4 172.22.60.230
5 68.10.8.225
6 chndbbrc01-pos0202.rd.ph.cox.net [68.1.0.242]
7 xe-11-2-2.edge2.Washington4.Level3.net [4.53.114.97]
8 * * *
Computing statistics for 175 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Korey-PC [192.168.1.100]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 8ms 0/ 100 = 0% 0/ 100 = 0% 10.12.248.1
0/ 100 = 0% |
3 9ms 0/ 100 = 0% 0/ 100 = 0% 172.22.60.230
0/ 100 = 0% |
4 10ms 0/ 100 = 0% 0/ 100 = 0% 172.22.60.230
0/ 100 = 0% |
5 10ms 0/ 100 = 0% 0/ 100 = 0% 68.10.8.225
0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% chndbbrc01-pos0202.rd.ph.cox.net [68.1.0.242]
0/ 100 = 0% |
7 18ms 0/ 100 = 0% 0/ 100 = 0% xe-11-2-2.edge2.Washington4.Level3.net [4.53.114.97]
Trace complete.
-PathPing6-
Tracing route to 12.129.209.68 over a maximum of 30 hops
0 Korey-PC [192.168.1.100]
1 192.168.1.1
2 10.12.248.1
3 172.22.60.230
4 172.22.60.230
5 68.10.8.225
6 chndbbrc01-pos0202.rd.ph.cox.net [68.1.0.242]
7 xe-11-2-2.edge2.Washington4.Level3.net [4.53.114.97]
8 * * *
Computing statistics for 175 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Korey-PC [192.168.1.100]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
3/ 100 = 3% |
2 9ms 3/ 100 = 3% 0/ 100 = 0% 10.12.248.1
0/ 100 = 0% |
3 10ms 3/ 100 = 3% 0/ 100 = 0% 172.22.60.230
5/ 100 = 5% |
4 11ms 8/ 100 = 8% 0/ 100 = 0% 172.22.60.230
1/ 100 = 1% |
5 10ms 9/ 100 = 9% 0/ 100 = 0% 68.10.8.225
0/ 100 = 0% |
6 --- 100/ 100 =100% 91/ 100 = 91% chndbbrc01-pos0202.rd.ph.cox.net [68.1.0.242]
0/ 100 = 0% |
7 19ms 9/ 100 = 9% 0/ 100 = 0% xe-11-2-2.edge2.Washington4.Level3.net [4.53.114.97]
Trace complete.
ChrisL
Former Moderator
•
0
0
sylance
New Contributor
•
I have the exact same problem!! It's been going on since then the night of September 9th and hasn't improved. I also have extremely slow FTP speeds which makes working from home difficult. I was on the phone with tech support for 20-minutes trying to resolve when they stopped the call and told me there was an outage in my area (Sahuarita.)
Now it's two days later and I still have the issues. They reset the modem, I've bypassed the router and nothing fixes it. Here is my ping path as well... notice the huge loss percentage.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 172.16.12.1 - 0 | 121 | 121 | 0 | 0 | 9 | 1 |
| 10.97.100.1 - 4 | 105 | 101 | 5 | 12 | 24 | 7 |
| 172.21.1.26 - 11 | 84 | 75 | 6 | 12 | 127 | 18 |
| mcdldsrj01-ae2.0.rd.ph.cox.net - 9 | 89 | 81 | 10 | 16 | 34 | 10 |
| ae57.bar2.Phoenix1.Level3.net - 8 | 91 | 84 | 11 | 20 | 140 | 32 |
| No response from host - 100 | 24 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 24 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 24 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 24 | 0 | 0 | 0 | 0 | 0 |
| ae-208-3608.bar21.Tustin1.Level3.net - 4 | 105 | 101 | 22 | 32 | 198 | 24 |
| 192.205.37.145 - 7 | 97 | 91 | 26 | 31 | 53 | 27 |
| cr2.la2ca.ip.att.net - 5 | 101 | 96 | 25 | 32 | 101 | 30 |
| 12.123.132.209 - 7 | 97 | 91 | 25 | 45 | 138 | 89 |
| 12.122.251.186 - 7 | 97 | 91 | 25 | 38 | 203 | 26 |
| 206.16.68.42 - 8 | 93 | 86 | 0 | 37 | 236 | 28 |
| paxonix-placeholder.lax1.attens.net - 4 | 100 | 96 | 26 | 32 | 155 | 28 |
| 12.129.209.68 - 4 | 105 | 101 | 25 | 30 | 69 | 26 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
0
0
ChrisL
Former Moderator
•
I think something similar is going on in your case however upon taking a look I also see what whatever you currently have connected to the modem isn't capable of reaching Ultimate speeds only having a 100Mbps Ethernet port. If you could post results of the same test without the router attached it may provide a better idea of where the problem may lie.
0
0