Gigasnail's profile

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Packet Loss, Bandwidth Drops During Stream to Twitch.tv, Pandora, etc.

I have been streaming to Twitch.tv for over a year no problem. Jan 1st and on I have 80% frame drops connecting to any of their servers due to I assume packet loss/bandwidth/communication issues. I have seen others on this forum and other forums with similiar issues. I was wondering if this has ever been resolved?

My speed test is always normal. ~ 100 d 20 Up with ultimate residential

Cleared my browser cache, and dns cache at the request of phone tech support. Neither helped.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\owner>tracert live.twitch.tv

Tracing route to live.twitch.tv [199.9.251.244]
over a maximum of 30 hops:

1 * 7 ms 8 ms 10.82.80.1
2 15 ms 7 ms 11 ms ip68-4-11-88.oc.oc.cox.net [68.4.11.88]
3 15 ms 14 ms 9 ms ip68-4-11-118.oc.oc.cox.net [68.4.11.118]
4 13 ms 13 ms 13 ms ip68-4-11-94.oc.oc.cox.net [68.4.11.94]
5 11 ms 11 ms 13 ms langbprj02-ae2.rd.la.cox.net [68.1.1.19]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Valued Contributor III

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4.2K Messages

Tracert looks normal. Looks like whom ever Cox is passing the connection at hop 6 is dropping ICMP packets. Another words it wouldnt show us the problem. See here for confirmation. 

"Your route will likely have time-outs. This is normal, as we block ICMP traffic once it reaches our network successfully."

Here is also a a link to Twitch from my location (RI). Im a huge Day9 fan, and the streaming couldn't be better this week.

Tracing route to live4.sfo01.justin.tv [199.9.251.244]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out. <this is normal for me>
3 15 ms 21 ms 7 ms wwcksysc01-gex0103000.ri.ri.cox.net [68.9.8.13]
4 17 ms 10 ms 8 ms ip98-190-33-32.ri.ri.cox.net [98.190.33.32]
5 9 ms 11 ms 13 ms provdsrj01-ae3.0.rd.ri.cox.net [98.190.33.20]
6 27 ms 14 ms 14 ms 68.1.5.157
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * ^C

Valued Contributor

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1.2K Messages

Hello Gigasnail,

The best way to determine if the issue is specific to a site or not is to run multiple trace routes.  You can run a couple to the site you're having trouble with as well as 2 other random sites just to see if there is any latency with the connection on our side of the network.  If you could run those trace routes, and post those results as well.  That would be helpful in determining where the problem is with the connection.