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New Contributor
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Packet loss again
Good evening.
I've been on here before to complain about this. Essentially no help before, but I digress.
I play online games, it's what I do when I get home from work in the short time I have before bed. Recently that game of choice is Overwatch, which I have been forced to all but give up due to packet loss to the server. It's rendered this game, that I spent $40 on so I could play with my friends, completely unplayable.
Blizzard, fortunately, provides the server ip so I can present exhibit A: http://imgur.com/G8IevtY
This is not a localized time of day thing; it occurs every time I play regardless of weekday or time. It's been occurring for months now everyone else I talk to has been fine. I've restarted my router. I don't have significant other issues from the internet, though I don't play many other online games. I'm open to suggestions.
Tecknowhelp
Valued Contributor II
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Looking at your first post, I think your issue is with Level3 congestion. Let me guess, Battlefield 4? If so, see this thread talking about it.
As for your newest data, there appears to be a issue between your modem and Cox. This looks like a very different problem then before. This looks more like a signal issue to the modem. What model modem do you have and what are the signal levels? The signal levels are available at the 192.168.100.1 page, unless you have a gateway.
PS. I may be reading the tracert wrong, but it looks like you are in RI? I am also in RI so I might be able to give a bit more of a inside scoop.
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gears
New Contributor
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I've got a Surfboard RBG6580. I'm in OH, which I guess is somewhat close to RI. No Battlefield, it's primarily Overwatch that I play online these days but I did have problems playing League of Legends while I was still playing that.
I troubleshot a little with a friend who works as a cable tech in the akron area and managed to find a temporary fix that seemed to help. He found that the SNR ration on most of the channels was below good levels (at the time it showed around 34 dB) I rebooted the router and that seemed to level those out and I saw some improvement in stability. Though it lasted only for a couple days before I started seeing problems again and a reboot last night didn't seem to have any significant impact.
Current signal levels:
http://imgur.com/PMWrBnX
Sorry for the late reply, been a busy week.
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ChrisL
Former Moderator
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Your first image shows 1st hop packet loss suggesting a problem very close to home although I'm not seeing any loss between us and the modem. Do you see similar results on other devices in your home?
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