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New Contributor
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Outlook constantly asking for email password
I have 5 pop cox accounts in Outlook. About 10 times a day it will ask me for the log/pass. It's always the same....for whatever reason Outlook is timing out or cox is not getting my credentials. Sometimes O will ask for only 1 and sometimes it will ask for 4 in a row.
It's been going on for months.
ChrisL
Former Moderator
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With that many accounts configured I wonder if there is a little confusion going on with the setup. I'd suggest checking the account settings in Outlook for each account and making sure the username and password for each account matches to the corresponding email address the account is setup for. Also make sure that the username does not have "@cox.net" on the end of it.
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Bizaddy
New Contributor
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Thanks for the reply. This is not a new problem and I have thoroughly checked the creds.
Also, this is intermittent. It does not happen all the time. If the creds were wrong they would never work.
The timeout in send / receive is pretty generous too...I think I have it set for 1:30.
It happens with each of the 5 accounts. Not every account is affected every time...but no account seems to be immune.
Also happens with my wife's Outlook and she only has 2 accounts.
If anything, it is annoying. Not really a big deal but I'm taking another shot at figuring this out.
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Health_Edge
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Valued Contributor III
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Could be a registry problem with Outlook. To make sure its not a issue with the server, maybe try Thunderbird, or some other email client and see if the problem persists.
Also, do you use IMAP or POP3 for the email type?
Last, what version of Outlook do you have?
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Bizaddy
New Contributor
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POP3 and Outlook 2013 via Office 365.
Maybe i'll try a repair.
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Health_Edge
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Valued Contributor III
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Actually I re-read your second post and noticed you said your wife was having the same problem, is that on the same computer or different computer?
On top of the repair, Microsoft also has a .PST repair tool. See here.
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Bizaddy
New Contributor
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2 computers
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Health_Edge
+5 more
Valued Contributor III
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If its 2 computers, then it is some what unlikely its a outlook/PC problem. Those tools can't hurt but I don't think it will fix the problem. Do the 2 computers share the same Anti-virus?
Also, is there anything you can do to force the problem to occur? For instance, rebooting the PC or closing and re-opening Outlook?
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Bizaddy
New Contributor
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No I can't force the problem. It just 'happens'.
AV is MS security essentials, SuperAntispyware, and CCleaner. All 3 processes are running.
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oat
New Contributor III
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Bizaddy
New Contributor
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Yeah....it can be annoying.
I am ChrisP and bizaddy. I guess I have 2 logins.
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svenster
New Contributor
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I agree with previous post. This has been happening on Cox for several months, forums are full of these complaints yet the answer is always that it must be the users issue. More of an annoyance than anything but I have to close outlook to get it to go away. I am a network engineer with more certs than I can count. Problem is at Cox. Getting old...
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oat
New Contributor III
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Bizaddy
New Contributor
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Greeted with it this morning and it's popping like a groundhog during an earthquake.
Maybe we can make this the longest thread in history! fun for everyone!
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su2200
New Contributor
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I have had the same problem for months. Also at 6-9am, 11-1pm and 4-7 pm I am getting dial up speeds. It is taking 4 minutes to load this page. I've had cox techs out 3 times. Can't find any problem. The node is overloaded with people streaming video.Ironically I just got an email from cox-What are you going to do with all the extra speed cox is giving you? Why I am going to have my state senator come over to see how great the extra speed is helping for the extra money cox keeps getting.
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oat
New Contributor III
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