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Oops! We can't find that page.
This is what I see on at least half of the links I click on in the cox website. The other half just load blank pages. I am trying to view/pay my bill and other things but I cant when the webpage doesn't work. This has been ongoing for the past 2 weeks at least.
Becky
+2 more
Moderator
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I think there are two separate issues going on here. The "Oops, we can't find that page" error indicates that the link you are using is out of date. As a result of the recent web page redesign, some of our pages have moved around, so old shortcuts and links may need to be updated. I've found a few of these pages today, also, and I've submitted the errors to our web team to fix.
The white screen symptom when trying to view and pay your bill indicates that your Cox User ID may need to be refreshed. This happens when you transfer from one address to another. Go to www.myaccount.cox.net. Instead of logging in, click on the "No Account? Register now!" link. Enter your address or your account number, along with the other required information, and press Continue. Once you've completed the process, log in and try to again to pay your bill. Please let us know if you are successful!
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