Old_Jedi's profile

New Contributor III

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32 Messages

Closed

Onscreen guide incorrect channel

In Tucson, AZ, your onscreen guide in the Countour 2 system is showing incorrect data for channel 84.

you are broadcasting 'THISTV' on that channel, and that is what your channel lineup says is correct.

However, the onscreen guide shows 'LA-TV' which is also shown for channel 88.  

Can you fix 84?

Former Moderator

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1.9K Messages

Old Jedi,

I apologize for the delay. This was escalated before you posted and the ticket is showing resolved. Are you seeing the correct information at this time?

New Contributor III

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32 Messages

Sorry for the delay.  I was out of town for Thanksgiving.  No, I am not seeing the correct info.  THIS-TV is being broadcast on 84, which agrees with your lineup listing, but the onscreen guide is still showing program info for LA-TV, which is duplicating the one on channel 88.  88 is correctly broadcasting LA-TV which your channel lineup says is correct.  It is only 84 that is wrong.

Former Moderator

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1.9K Messages

I've re-escalated the guide issue. We will let you know once there is an update.