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New Contributor III
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Onscreen caller ID not working
I posted about this a few times on the TV forum, but get no help. I have the newer Contour 2 tv receiver. The onscreen caller ID is not working. Notifications are turned on.
Between no caller ID, and the lack of support for blocking robocalls, I am seriously doubting the worth of having cox telephone service. I am going to look for alternatives if these issues cannot be resolved.
Shariel
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Moderator
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Hey Old Jedi,
We can take a look at your account. Please send an email to Cox.Help@Cox.Com with your full name, address with your 4 digit Pin number so we can take a look. Please also include a link to this forum.
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Hitch
New Contributor
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ReneeG
Former Moderator
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We'd like to assist. Please send the team an email to cox.help@cox.com with the account details as well as a link to this post.
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reedpaul
New Contributor
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MDurie
New Contributor
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I have gone through all of the help options and On screen caller id has not worked since day 1. CONTOUR 2 receivers. Also apparently the number they gave me is on "Every" calling list available, Ive submitted to the national do not call and STILL receiving robocalls and soliciting calls.
1. Need On Screen Caller Id working
2. Need to find out how to change number to a non listed number.
Thank you,
Mike
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MariaL
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Moderator
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We'd be happy to investigate this issue and address your concerns; however, we will need some additional information in order to do so. Please email our team at cox.help@cox.com. Be sure to include this post, your full name, complete service address, and the issue you’re experiencing.
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DustinP
Moderator
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Thanks for letting us know you're having troubles with the Caller ID Banner not appearing on the TV screen when you receive calls. We can review this trouble, and that of your request to change to a non-listed number. Please email our support at Cox.Help@cox.com with your address, name, and Cox PIN. In your email, please include a link to this forums page, or the 2 troubles you've shared here on our forums.
Thank you Mike,
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Denny_G
New Contributor
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No caller id banner on my tv as well contour2
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DustinP
Moderator
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This feature should be working with the Contour 2 receivers. Was this working at one point? We need to review your account to see where we are at with a solution. Anyone experiencing troubles with this feature please contact Cox, or email us at Cox.Help@cox.com with your address, name, and we can continue to investigate this trouble.
Thanks,
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Onscreen_caller
New Contributor
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Karen_R
Former Moderator
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The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account specific issues please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Thanks
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bassman23601
New Contributor
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I'm having the same issue with no caller id displaying on screen, I've sent the email cox.help@cox.com with my info. My question is has any other posters had the issue resolved?
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Silvermatter
New Contributor
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If you have the microphone Contour just say "Turn on TV Caller ID"
http://www.cox.com/residential/support/phone/article.cox?articleId=0da113d0-7282-11e0-cd09-000000000000
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bassman23601
New Contributor
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Thanks for the reply Silvermatter, I don't have Contour, I have turned the caller id on with the remote, cycled off and on several times..
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eddy
New Contributor
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how do I turn caller I d banner back on tv is there a number on the ph to dial or do you do it at cox
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