New Contributor
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3 Messages
Only 4 downstream channels with sb6183.
Upgraded from the 6141 today to the 6183 and am only getting 4 downstream channels and slower speeds than before.
I chatted with a support rep online and talked to two reps on the phone that weren't able to help but I see that some of the mods here have been able to fix the issue.
Before you ask, you can reset my modem at any time. ;)
Thanks in advance for the help.
Accepted Solution
DerrickW
Valued Contributor
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1.2K Messages
11 years ago
That is something we can troubleshoot with you. I'd like to reset the modem for you to see if that would help, we'll need the account information. Please send an e-mail to cox.help@cox.com with the name and address listed on the account. Thanks!
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diffikolt
New Contributor
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3 Messages
11 years ago
I have sent the email. Thank you!
Do you know how many downstream channels are available in the Oklahoma City area? Can I expect to get the full 16? (I read online that somebody was getting 16 with a modem/router gateway, but I'm taking that with a grain of salt.)
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