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New Contributor
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on demand problems
So I tried purchasing a movie last night. And I kept getting an error message and to try again later. It was a 48 hour rental so I figured I would wait and try watching today. Still wouldn't work. Other shows, and movies would work but not this one. Finally I reset my box. Now it doesn't even show I purchased anything. Any help or should I just call customer service and try and get a credit.
Becky
+2 more
Moderator
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We can assist you with this! I apologize for the difficulty with On Demand. Did the movie start to play before the error came up? If didn't begin to play, our system may not have even applied a charge for the movie. What movie did you order last night?
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Tink
New Contributor
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No it didn't start. The moment I selected purchase it gave me the error message. And it was the new Cinderella movie. However I have since purchased again. Nieces will not wait for technical problems. I just don't want to be charged twice is all.
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StephanieA
Former Moderator
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Tink
New Contributor
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I did reorder the same title in HD thank you. And i have sent the email with my information as well. Thank you Stephanie.
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