Not receiving email

I have not been receiving any emails that are sent to my cox account.  I have sent several messages to test and none have ever appeared.

I have read the forum regarding this and it indicates that it had been solved, apparently not.

A bit of background;

I moved to the Las Vegas area about a year ago and had to cancel my cox service in California and then get new service here. There seems to be a disparity between the two Cox Communications systems that is not allowing them to merge with each other.

I have tried talking to Technical Support until I'm blue in the face and all they can tell me is that it is a problem is beyond their control.

Apparently my old cox account is still active with just email as I have two different account numbers.

Any suggestions, comments, and/or solutions? I'm getting really tired of this.

Thank You.