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New Contributor
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Not getting the speeds
I recently upgraded my internet speed to ultimate and I don't think my account was updated to let me get the speeds I'm paying for anyway you guys can help me?
spamuser
+4 more
New Contributor
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Nobody is getting the speeds they pay for.. I lose all upload and call cox then they send a tech out 2 days later and everything is working fine then next day same problem.
Edit* had to switch to my mobile connection before I could upload screens.. this is terrible.
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chris_c21
+1 more
Contributor III
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Speak for yourself. I'm gettiing 350 Mbps with my Ultimate service almost consistently.
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spamuser
+4 more
New Contributor
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Congratulations.. I "only" pay 60$ a month so maybe that's why..
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Shariel
+1 more
Moderator
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Hey Rodlopez14,
We can check your account. Please send an email to COX.HELP@COX.COM with your full name, address, last 4 of the SSN on the account and a link to this forum.
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Rodlopez14
New Contributor
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I sent the email hopefully I can get this resolved soon
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NicholeC
Moderator
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Is this affecting multiple devices? Do you have the same inconsistencies when hardwired?
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