Lost_Again's profile

New Contributor

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5 Messages

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Not getting promised internet speeds

I have a Cox Rented Modem ( DSA321N) and I am not getting the internet speeds I paid for. I made sure that I have the internet level I need by taking the quiz and it says I'm at the correct level.  What can I do?

New Contributor

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5 Messages


Here are the results:

 Cox
Net
Download
Speed
Upload
Speed
 
Latency
Your IP
Address
 
Cox Market
Sun Dec 4 1:04 PM Yes 11 Mbps 7 Mbps 16 millisec 184.189.220.73 San Diego


Former Moderator

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7.1K Messages

@mondo

Could you try connecting a PC directly to the modem then pushing the modem's reset button and testing your speeds again?