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New Contributor
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Not getting economy channels with mini box
I installed my mini boxes but not getting all my channels. I'm subscribed to TV Economy but not getting all channels. For example, I can't get CNN (14) on the mini box. I ran the channel scan but still no go. Any ideas? Thanks in advance!
Domino
Valued Contributor III
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The mini-box does not receive the "Economy" tier. If you want CNN with the mini-box, you must subscribe to the "Essential" tier.
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jim95762
New Contributor
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Thanks. According to Cox website CNN is part of both Essential and Economy. I get CNN on the TV with the regular HD box, just not on the TV with the mini box. Are you suggesting I need to downgrade my service from Economy to Essential? Seems odd.
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Domino
Valued Contributor III
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Going from Economy to Essential is a "downgrade" ?? How so?
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jim95762
New Contributor
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Looking at Cox website, Essential is 50 channels and Economy is 155 channels. It seems the Economy package includes most of the Essential channels, including CNN (14).
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Becky
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Moderator
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Cox TV Economy includes a variety of channels ranging across video service levels, as well as access to PPV and a handful of networks within the On DEMAND library. Since the mini box is a one-way receiver and cannot be configured for all of these services, the TV Economy channel lineup will not work correctly using a mini box. In order to have access to the features and channels within TV Economy, an additional Advanced TV receiver is necessary. I apologize that we didn't explain this when you ordered your mini box!
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jim95762
New Contributor
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Thanks Becky. Can you tell me will CNN work on the mini box if I change my service from Economy to Essential? Thanks in advance!
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Becky
+2 more
Moderator
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Yes, CNN is available via the mini box lineup when you subscribe to the TV Essential package. This channel lineup might help to better define the package for you: http://media.cox.com/support/print_media/tv/cls/california/cl_orangecounty.pdf. You will receive all of the TV Starter and TV Essential channels as shown. The exceptions are a handful of channels that are marked with an asterisk (*) or a triangle. I hope this helps!
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Domino
Valued Contributor III
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Looking at the URL Becky gave, your numbers are incorrect.
http://media.cox.com/support/print_media/tv/cls/california/cl_orangecounty.pdf.
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bryaninphx
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Valued Contributor
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When is Cox going to fix the numbers? Another confused customer. Do I need to file an FCC Complaint?
Cox TV Economy & Cox TV Essential show wrong number of channels available
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Becky
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Moderator
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See my reply at http://forums.cox.com/forum_home/tv_forum/f/4/t/10939.aspx.
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