New Contributor
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2 Messages
Not getting close to my 50 Mbps download limit
Hello,
I signed up for the cox internet premier internet service with 50 Mbps download speed and 10 Mbps upload last Wednesday. After a few speed tests over the past 3 days I've noticed that while my upload speed is excellent (around 12-13 Mbps) my download peaks at about 32 Mbps. I understand that the 50 Mbps is not guaranteed and is affected by many factors, but I would expect it would be at least a little closer to my cap and not nearly 20 Mbps off.
Doing a few google searches of the cox internet support forum I noticed some other people with similar problems to mine have had issues with their accounts that cox support was able to resolve on their end. I am wondering if that is the same issue with my account? If so I would appreciate it if a cox support specialist could assist me with the problem.
Otherwise I wonder if it could be my modem? I am currently using a ARRIS / Motorola SB6121 SURFboard DOCSIS 3.0 Cable Modem, which was listed on the cox website as being compatible with the premier internet package. If there is no problem with my account I could look into trying a different modem, or perhaps calling my local branch to see if there's a problem with my lines or something.
Thanks in advance
ChrisL
Former Moderator
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7.1K Messages
11 years ago
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nsitter
New Contributor
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2 Messages
11 years ago
Yes! That did it! Thank you so much!
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ReneeG
Former Moderator
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980 Messages
11 years ago
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cg3000d
New Contributor
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10 Messages
11 years ago
same problem here. Tech came out & checked everything for an hour, and I was told that Cox hasn't upgraded their service in my area to digital yet and the 25MB is the best I can get until they upgrade to digital in my area, even though I am paying for 50 MB download. Very disappointed customer.
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Health_Edge
Valued Contributor III
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4.2K Messages
11 years ago
Do you mean 25 MegaByte or 25 Megabit? Premier is typically up to 50Mbps. How are you testing your speeds?
Also, was the technician out to install Premier, or was it a trouble call? I ask because if you just upgraded to Premier, or if you just got the CG3000d gateway, there could be a service code that is wrong on your account.
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