emmelia's profile

New Contributor

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No sound at all

I have a new box that I brought home from the cox store and connected. My service has been activated, but I am not able to get any sound. I used the hdmi cable and also tried the multi stand cable to make sure it isn't the cable connection. I am connecting to a Vizio 32" flatscreen tv.

Contributor III

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806 Messages

Do you get a picture using both the HDMI and component cables? Any buzzing?

Do you have a surround system or sound bar?

Also, make sure the volume on both the TV and cable box are turned up. You may have to use your TV remote if the cable remote is new too and hasn't been re-programed for your TV. 

I might have other suggestions but I will start with those.

Former Moderator

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1.9K Messages

Hi emmelia,

What cable are you using now and what is your Audio Setting in the cable box?