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New Contributor
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No Line / No Dial Tone
Hello -
My phone was installed in May and it has never worked, I called once and she noticed that it would ring all the way through to VM and messages can be left and received. I bought a new phone and it still doesn't work. I had AT&T U-Verse prior to Cox and the phone worked fine then. However, my modem has always been located in the basement and the only phone that I have is connected upstairs in the kitchen. Not sure it the modem needs to be moved upstairs so the phone can go right into modem. I just need a line test, make sure it is set up in the switch correctly and then if all that looks good - I need a field tech to come out. My cell phone has a bad charge connection, so it is not working, and because my home phone doesn't work - I don't have any way to call anybody about this issue. Not sure how much you can do through this forum - but hoping you can help.
T
ReneeG
Former Moderator
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We can assist you. On the modem, is there a telephone cord connected to the Tel 1 slot on the back going to the phone jack in the wall? I recommend connecting a phone directly to the back of the phone modem in the Tel 1 slot to see if you're able to get a dial tone? This will let us know if there is any issues with the phone jack. If you're still unable to get a dial tone, please send us an email to cox.help@cox.com with the details to your account so that we can schedule to have a technician come out to resolve this issue.
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Health_Edge
+5 more
Valued Contributor III
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Customers helping employees? Have you connected a phone direct into the back of the eMTA? Pretty sure that should be step one of your M&P. If that works, then everything on Cox end is fine. Its possible the phone wiring is still configured for the ATT equipment.
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