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New Contributor
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No cable tv, no internet, no customer service & rude employees
Chris L
i sent an email to the "customer support" email you provided, but I'd like to know if my account has anything to do with your 24hr tech support line not being answered? Or possibly my neighbors account too; did you tie all the potential problems in a service area to my account? Interestingly, I can access the cox online service through my Verizon account. It seems as though your response is yet another example of the pathetic nature of cox customer support! I suppose they grade you on the percentage of posts you "resolve"; it figures you would mark as resolved without doing a *** thing!
#cox **
Tecknowhelp
Valued Contributor II
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Over the last 3 months, I have probably called Cox 50 times, and I have never once got any message that they are closed. What number are you calling? Also, what options are you pressing to get through the automated system?
BTW, this is a public forum. Your asking questions to other users. Moderators only step in if a thread is off topic, or if they have useful input. I would offer to help, but since this thread is also off topic, it will probably be locked shortly.
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Dina
Contributor III
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I've replied to your email and I thank you for taking the time to speak to me by phone as well. The technical support line is open 24/7 however when the issue is not technical in nature, the phone tree may route you to the appropriate department to address it, which in this case does have normal business hours. I'm glad we were able to get your issues straightened out. Unfortunately as Tecknowhelp stated, as this is not a technical thread which can be answered by your fellow users, we will be forced to lock it. I will be happy to assist you further via email if you need me.
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