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New Contributor
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No cable or internet: approaching 1 week
Cable and internet went out last Monday night. Called Tuesday and the first available appointment was Thursday. Was told it was the utility line and it would be fixed in 72hrs or less. It is now 70hrs into that time span and I have a strong feeling things won't miraculously be fixed in the next couple of hours. For $150/month this is pretty sad. I miss DirecTV.
Tecknowhelp
Valued Contributor II
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Not sure how other customers on the forum can help with a line issue. Maybe a moderator can help with a earlier appointment?
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NolaTiger
New Contributor
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I'm hoping to find a phone number to talk to someone helpful and hoping that Cox will read this and not continue to disappoint. Not even reporting an outage is easy with Cox.
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ReneeG
Former Moderator
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Hi NolaTiger,
We'd be happy to investigate this issue and address your concerns. Please email our team at cox.help@cox.com. Be sure to include your name, complete address, and your issue.
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