Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
New moden on premier
Hi there. I just switched modems to an SB6141. I have the Premier service, speeds are still under 30mb down. I had hoped to see an increase. Can you look and see if I am configured correctly on your side? I had been experiencing many drop outs daily., typically in the morning. But, I have been wanting a Docsis 3.0. I did add the modem on the Cox site when prompted. Thanks.
Health_Edge
+5 more
Valued Contributor III
•
Sounds like a issue with the service code on your account. I imagine one of the moderators here should be able to help, atleast with the speed issue. The connectivity issue is likely something unrelated.
0
0
StephanieA
Former Moderator
•
I changed the service codes on your account for your new modem. If you don't see a change in your speeds, please power cycle your modem and router and test again. Let me know if this helps.
0
0
Smg
New Contributor
•
Slower now, at 6mb down. I powered the modem on and off..thanks Stephanie for helping...
0
0
StephanieA
Former Moderator
•
I suggest power cycling the router also. If that still doesn't work, please bypass the router, power cycle the modem and test the speeds straight to the modem. Let me know what you get.
0
0
Smg
New Contributor
•
Ding! Ding! That worked, sorry I missed that the first time....speeds are great now. Thanks for helping!
42 down and 12 up....I will take that gladly!
0
0