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New Contributor
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New Customer - not getting promo price as promised
I am a new customer to the Gainesville (352 area code) area with Cox. Sadly, they have not honored their promotional price after the first month. Although I got the first month for free (with the exception of installation and startup fees), which I appreciate, my bill went from the promo price of about $100/mo. to $160/mo. I have not gained an increase in internet speed, more channels, or added a DVR. I am a student and have loans out while I'm going to school, there is no way I can afford an increase like this - especially after I signed up online for a promotional price which has not been honored. I am debating dropping TV completely for a streaming service like Netflix, since the price increase seems to be mostly on that end, and I don't watch 90% of the channels given. A $60 increase is ridiculous, especially after less than 3 months. I'm not the type to get on the phone and yell at customer service, but an increase of that magnitude has me seeing red.
wees41
+5 more
Contributor II
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What promo are you supposed to be on? Cox charges in advance. The bill due this month will be for april.
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raginghobo32907
New Contributor
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I'm not sure what promo I'm on. I signed up in January, and the bill I received was for February. The promotion stated 3 months (or maybe it was 6, regardless, it's still been hiked up before then) of promotional pricing before going up ~$30/mo. This is DOUBLE THAT before the promo period ends. That's insane.
I have their 2nd lowest internet and TV, along with an HD receiver. Nothing more. How does a company treat a brand new customer like this and expect to keep doing business? Oh, right. They have a monopoly in my area.
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Becky
+2 more
Moderator
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Hi Ragin,
I'd be upset if in your shoes, also! It sounds like the promotion may not have been applied correctly, and I truly apologize. I'd like to take a look and see if I can fix it for you. So that I can find your account, please copy your above post into an email, include your full service address, and send it to my team at coxhelp@cox.com. (This way you won't have to rewrite the whole story.) We'll get this straightened out for you!
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