New Cable Services, Through New Cable Lines without Cuts

It's been over 20 year from my last cable services hookup here at the Florence Tower, services has change a little now the customers are given the chance to save money by doing their own self-sufficient converter box hookups, but it took 3 to 4 days for the services to come out an turn on all my Advance TV channels on while, and handed me a extra converter box with two extra remotes with only a HDMI output, that did nothing at all when I hook it up but I brought it back in to knock off the extra rental charges to find out it was not ever recorded on my account, sure sounds strange. I use the Favorite selection to add all the channels that are coming in from the ones that present I need a subscription. I don't know if I'm getting over 200 of my favorite channels, but some of the other residents in the building are sure kept up to date about what I'm watching on both the TV and Internet could use a security check up on the outside.