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New Contributor
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New cable modem registration?
In upgrading my service from Preferred to Premier, I am moving to a new Cisco Docsis 3.0 compliant modem. Do we need to register the new modem with Cox, or is that not required any more?
Health_Edge
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Valued Contributor III
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You have to register the modem with Cox, thats a given, but you have some options in how you do it. If you buy it from a Cox store, they should do it for you. If you buy it from a non Cox store, you either need to call up and give them the Serial Number (S/N) and the customer MAC address, or use the self registration system. I would suggest calling up though, because if your upgrading your modem AND your service to premier, they also have to change a service code on your account to give you the DOCSIS 3.0 version of Premier which is faster.
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