Skip to main content
ShaunBeesley's profile

ShaunBeesley

New Contributor

 • 

1 Message

Closed

Netgear CM1000

i just purchased the netgear cm1000 and it was fine for about a week. i've been having to reboot my modem to get connection back at least once per day for the last week. it has FW 2.01.13. Has cox approved the new FW for this modem and will they push it to it. here is all the info from the modem including the event log at the end

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 76 831000000 Hz 4.4 dBmV 42.0 dB 0 0
2 Locked QAM256 73 813000000 Hz 3.8 dBmV 41.8 dB 0 0
3 Locked QAM256 74 819000000 Hz 4.0 dBmV 42.0 dB 0 0
4 Locked QAM256 75 825000000 Hz 4.0 dBmV 42.0 dB 0 0
5 Locked QAM256 94 939000000 Hz 3.3 dBmV 41.8 dB 0 0
6 Locked QAM256 77 837000000 Hz 3.9 dBmV 41.7 dB 0 0
7 Locked QAM256 78 843000000 Hz 4.2 dBmV 41.8 dB 0 0
8 Locked QAM256 79 849000000 Hz 3.9 dBmV 41.4 dB 0 0
9 Locked QAM256 80 855000000 Hz 4.1 dBmV 41.4 dB 0 0
10 Locked QAM256 81 861000000 Hz 3.7 dBmV 41.5 dB 0 0
11 Locked QAM256 82 867000000 Hz 3.9 dBmV 41.7 dB 0 0
12 Locked QAM256 83 873000000 Hz 3.7 dBmV 41.7 dB 0 0
13 Locked QAM256 84 879000000 Hz 3.8 dBmV 41.8 dB 0 0
14 Locked QAM256 85 885000000 Hz 3.3 dBmV 41.7 dB 0 0
15 Locked QAM256 86 891000000 Hz 2.9 dBmV 41.4 dB 0 0
16 Locked QAM256 87 897000000 Hz 3.1 dBmV 41.7 dB 0 0
17 Locked QAM256 88 903000000 Hz 2.6 dBmV 41.1 dB 0 0
18 Locked QAM256 89 909000000 Hz 3.1 dBmV 41.6 dB 0 0
19 Locked QAM256 90 915000000 Hz 3.3 dBmV 41.5 dB 0 0
20 Locked QAM256 91 921000000 Hz 3.6 dBmV 41.8 dB 0 0
21 Locked QAM256 92 927000000 Hz 3.7 dBmV 41.8 dB 0 0
22 Locked QAM256 93 933000000 Hz 3.6 dBmV 41.8 dB 0 0
23 Locked QAM256 95 945000000 Hz 3.7 dBmV 41.9 dB 0 0
24 Locked QAM256 96 951000000 Hz 3.6 dBmV 41.8 dB 0 0
25 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
26 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
27 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
28 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
29 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
30 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
31 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 5120 Ksym/sec 36300000 Hz 43.5 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 29800000 Hz 43.5 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 23300000 Hz 42.0 dBmV
4 Locked ATDMA 4 2560 Ksym/sec 18400000 Hz 41.5 dBmV
5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
2017-02-07, 20:10:50 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-11, 14:35:05 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-11, 14:35:09 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-11, 14:35:16 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-11, 14:36:13 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-11, 14:36:13 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-11, 14:36:28 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-11, 14:36:28 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-11, 14:36:43 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-11, 14:36:43 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-11, 14:36:58 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2017-02-11, 15:44:55 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-12, 22:04:32 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-12, 22:04:37 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-12, 22:04:43 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-12, 22:05:41 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-12, 22:05:42 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-12, 22:05:56 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-12, 22:05:56 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-12, 22:06:11 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-12, 22:06:11 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-12, 22:06:26 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2017-02-12, 23:12:29 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-13, 11:51:00 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-13, 11:51:04 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-13, 11:51:11 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-13, 11:52:04 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-13, 11:52:04 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-13, 11:52:19 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-13, 11:52:19 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-13, 11:52:34 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-13, 11:52:34 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-13, 11:52:49 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-13, 17:57:40 Notice (6) TLV-11 - unrecognized OID;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;
2017-02-13, 17:58:50 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=a0:04:60:fc:71:e0;CMTS-MAC=50:57:a8:89:28:c4;CM-QOS=1.1;CM-VER=3.1;

Discussions

 • 

Updated 

2.2K

3

0

0

C

ChrisL

Former Moderator

 • 

7.1K Messages

@ShaunBeesley

Give it a try now and see if it's better.

0

0

S

steviev

New Contributor

 • 

11 Messages

Hello Shaun Beasley, I also have the CM1000 and need the new firmware. Could you please help me out? Thank You, Stephen Vaught

0

0

J

JonathanJ

Former Moderator

 • 

1.9K Messages

Hi Steviev.

Please email full address and primary name on account to cox.help@cox.com so we can take a look.





0

0

Recent Discussions