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New Contributor II
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5 Messages
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Ever since COX had me upgrade to netgear router, I get drops during VOIP calls (vonage). Works fine for a few days or weeks, then I have to reset the router to have it work again. Issue is during a call, I just loose my party on the phone for 10 seconds or so. I am already on my second router, same issue. I even have a new vonage box and they helped me confirm it is the router. I even find that most of the time I cant even log into the router when this happens.
I cant seem to get help with the router. Netgear says call cox since they control it. No one in cox as of yet can help. when the issue happens the router is locked up so cant get in, then I cant make the issue happen again on the fly.
I am heavy on the network in that I do have 3 switches on the network, an xbox, a media center pc, silcon dust HD prime 8 tuner box and two cox cable cards and tuner box for each.
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ChrisL
Former Moderator
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MN
New Contributor II
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This issue always happen and eventually leads to a complete lockup. How do I get a technician to troubleshoot and from the last time I asked, they wanted to charge me. Any advise to get someone out for free? Thanks
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ChrisL
Former Moderator
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MN
New Contributor II
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do you know what the warranty on the router is?
Does the Cox Service Protection Plan cover the cost for the tech to come out even if out of warranty or does that just cover the physical cable?
Thanks!
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ChrisL
Former Moderator
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