Netflix on Contour 2 - Why don't I see all profiles?

I added a second profile to my Netflix account on my PC.  When I log into Netflix on my PC I can see both profiles and switch between them but when I access Netflix on Contour, I only see one profile (the original one).   I tried to create the same profile via the Contour box but got an error message (presumably because it already exists??).

Is this a Cox issue or a Netflix issue?   The Contour Netflix app does appear to allow you to switch profiles...it just doesn't see the new one I just added.

Rob