Need latest on MTR-700 1.40 firmware update today please?

Well, knowing this 'new' information I called back to Cox support. I brought that person up to speed on the firmware need, they researched it for a few minutes then pushed an update to the Motorola MTR-700 Tuning Adapter. They could not however verify the version of what they were pushing. This did however un-pair the cable card, and after all was done and everything rebooted.... still no correctly functioning Tuning adapter. I have a faithful Tivo Premiere on my account also, and when I go to its Tuning Adapter Diagnostics Screen, it has a wealth of information about the MTR-700 it is connected to. Including the fact that MTR-700 is running firmware version 1.40. The same Tuning Adapter Diagnostic screen on my new Tivo Roamio Pro that is not happy says: Tuning Adapter Diagnostics not available. Pretty much tells it all. Have changed USB ports, and USB cables. No joy. This 8th Cox Support person said the tech coming tomorrow would find the issue and make repairs. Well... from what I have read these MTR-700's are not flashable in the field. If they were... hmmm... I believe I'd find a way. I asked this 8th Cox Support person to put a note on the service call to have the tech coming to bring a Tuning Adapter with a known firmware version of 1.40. Guess we'll how this pans out. REALLY cannot believe Cox Support has this little bit of information, given the content of a Dec 2014 thread right here on this forum clearly stating the issues. http://forums.cox.com/forum_home/tv_forum/f/4/t/7453.aspx?pi278=1 Hrmph!!!!!!!!

Hi gerrym,

Since your on screen diagnostic is showing the 1.40 firmware, I don't think you will need a new adapter. Is the light on the adapter solid or flashing? How is the adapter and Tivo connected? Once a card is unpaired, the DATA ID changes and we will need to update that in the office. If you continue to have issues after your work order today, please email me at cox.help@cox.com with a link to this post and your account details to further review.

A bit more clarification from a Thread on Tivo Community that quotes research from an engineering group supporting other DVRs. http://www.tivocommunity.com/tivo-vb/showthread.php?t=522439 Basically if the device connecting with the Tuner Adapter has security certificates from January 2014 or earlier, the Motorolas TAs with firmware earlier than 1.40 will connect. If the certificates in the connecting device are May 2014 or newer, the Motorola must be running firmware 1.40 or it will not connect. So... leads me to believe again, the issue is simply updating the Tuning Adapter firmware. Latest as of 11:20 AM EST is Cox support is trying to locate an available tech to come by my house. And Cox support in Ohio has been trying to return a call to me, but is not advertising their calling number, it shows as UNAVAILABLE or 000-000-0000. Ah... really? Don't many many people have this configuration auto-blocked on their Cox residential dial tone? I believe I do. I know I have it blocked on my Verizon cell. So... I just unblocked it, since it did show 2 missed calls this morning at 10:15. Really makes me wish all of Cox support tracked this sort of thing?

Update at 2 PM EST 9 March 2015. The Cox phone support tech Ron out of Ohio has made this work. We swapped my existing Motorola Tuning Adapter (with the known 1.40 firmware) over to the new Tivo and all works perfectly. Putting the 2nd new out of the box Tuner Adapter on my old Tivo allowed it to handshake with the Tivo, and it displayed firmware version 1.33 from 2009. Sort of clears the air. Now the 'new' 2nd out of the box Tuning Adapter still will not respond to resets from the Cox support end in Ohio. Completely ignored. But it does talk to my older Tivo ( Premiere XL ) and tells us firmware is 1.33. It also attempts to display all my subscribed channels that are switched digital video. But its amber light will not stop blinking, which indicates a continued issue. Ron has verified a on site tech call for tomorrow, and that my trouble ticket is marked for expedite for today if someone becomes available. Not ideal but no way to influence this from my end.

BUMP No follow-up here from Cox Support relative to Hampton Roads infrastructure? Disconnects between Cox Tech support across their markets is concerning. Hours of effort on my part, hours on theirs. I do appreciate all support calls were polite, concerned and professional. Tivo Tech Support: 2 calls: 1st call, wait overnight for full content to show, then call us back. 2nd call = Ask your provider to update the firmware in their MotorolaTuning Adapter Cox Tech Support: 11 calls: Success on last call (Ron at Ohio Cox support) swap working 1.40 Tuning Adapter to new Tivo Roamio and test. Done. 'New Tuning Adapter' will not respond to resets or firmware updates. Pronounced 'needs replacement'. Again. Cox Live Tech at my doorstep: 1 scheduled visit = went to incorrect house, stated he called my cell as did his dispatch. No missed calls shown on my end... but yes, could have been a Verizon outage ? Cox Live Tech at my doorstep: Rescheduled for today 1-3PM. Jury = out

gerrym, 

I'm glad to see you have a tech coming out. Your account and work order are thoroughly notated to avoid the issue that occured with your previous appointment. I've reached out to the tech assigned and asked him to let me know how things go. 

ColleenD said:
gerrym, 

I'm glad to see you have a tech coming out. Your account and work order are thoroughly notated to avoid the issue that occured with your previous appointment. I've reached out to the tech assigned and asked him to let me know how things go. 

This was completed yesterday without any issue. Joe G. the Cox onsite gent had it all working in just 15 minutes or so. He put a new Motorola tuning adapter on, got it updated to the 1.40 firmware and all things came to where they should be. He said the tuner adapter I was having issues with was corrupt, likely from an interrupted firmware update due to a reset or power being removed while troubleshooting. My take as a longtime tech is yes, it is not nice to interrupt any device while it is updating firmware. He also suspected that might have been what happened to the first tuning adapter. Bottom line is all is working. Now... how can I get Cox to credit back the $30 fee I paid to 'self install' this tuning adapter AND the $30 I was told this in-home Cox tech visit would cost me? I'm hoping these have already been removed?

Hi gerrym, I am happy to hear that the issue has been resolved. To address the billing issues we will need some information from you. Please do not post your personal information in this public forum.

Send us the following to allow us to locate and access your account: 
• Your full name & the name of account holder if it differs from yours. 
• The complete service address, please remember to include your city, state (and unit number if applicable).  
• Cox Four digit PIN (this is located on the first page of your billing statement, top right).

Also, include a link to this thread in your email. Once your responses are received we will be happy to address your concerns.

Thank you Mike. Sending that info... to whom/where etc. Putting all that in a single email... maybe a call would be more comfortable for me these days.

Hi gerrym, if you prefer to call in to speak to an account services rep, please feel free to do so: 757-224-1111, Monday - Friday, 8:00 a.m. - 8:00 p.m. / Saturday, 9:00 a.m. - 6:00 p.m. Please have your account number and Cox PIN on hand.