New Contributor
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1 Message
NBC Olympics streaming
I receive various errors depending on how I am attempting to access NBC's online Olympics coverage. On the Android App I receive a message advising me: "Authorization Error. We're sorry, this programming is currently not available through your provider. Please continue to enjoy other great content. . . ." Only none of the other content works (but-for the highlights, which are also on YouTube so who cares?).
When I try to access it from NBCOlynpics.com I can watch for 30 minutes and then have to log in. When I try to log in I am taken to a 404 page for an Apache server. Which is, oddly, exactly what customers of Co were complaining about on this forum in 2014, and 2012.
Those threads were "resolved" by advising that Cox doesn't have a streaming agreement with NBC when it comes to sports content. Ergo, Cox customers cannot stream Olympic coverage whereas Direct TV subscribers can. Is this STILL accurate? If so, please update the responses so it doesn't seem like a temporary issue.
See, e.g.:
http://forums.cox.com/forum_home/apps_forum/f/9/t/6618.aspx
http://forums.cox.com/forum_home/apps_forum/f/9/t/6549.aspx
Becky
Moderator
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4.3K Messages
9 years ago
Cox has had a streaming agreement for NBC Sports (via the NBC Sports app) for quite some time. NBC is providing over 1400 hours of programming on the channels listed below, and have even launched specialty Olympic Basketball and soccer channels.
• Bravo
• CNBC
• Golf
• NBC
• NBC Sports Network
• NBC Universo
• MSNBC
• Telemundo
• USA
• NBC Olympic Basketball channel - channel 888
• NBC Olympic Soccer channel - channel 889
All of these channels—plus 16 hours a day of Olympic live-stream action—are available to Cox customers who subscribe to the TV Essential level of service. NBC has the exclusive rights for the Rio Olympics and have imposed these service level requirements.
Based on the authorization error you receive when you try to log into NBCOlympics.com, it sounds like you might not subscribe to the TV Essential channels. What tier of cable service shows on your monthly statement?
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crabtree212
New Contributor
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3 Messages
9 years ago
Hi Becky,
I have the same problem after speaking with someone on the phone yesterday and asked to be signed up for the minimum cost service to access the olympics on nbc. I added it last night and still getting the error. I've looked on your website and can't find "TV Essential channels" listed anywhere. When I log into my account my package just says "Cox TV". Either way, I was promised this package would allow access to the nbc olympics stream and it does not. I've already missed multiple streaming events that I wanted to see and the best response I got was filing a ticket that can take up to 24 hrs for response. When the events you want to watch are only on for a couple days, 24 hours is unacceptable. The person I spoke with last night on chat said he had gotten a report that this was a "general issue" and it should be fixed in the morning.
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crabtree212
New Contributor
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3 Messages
9 years ago
It's still not fixed...
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Becky
Moderator
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4.3K Messages
9 years ago
You can view the channels included in Cox TV Essential by going to www.cox.com/residential/tv/channel-lineup.html. Look for the "TV Essential" column header at the top of the page. (Be sure to set your location using the drop-down box in the upper right-hand corner of the page.) Another way to view the breakdown of each channel package is to click on the "Printable Lineup" link at the top of the channel lineup page. The "Printable Lineup" has the channels listed according to their package name.
So that my team can take a look at your account, please email us at cox.help@cox.com. Include your full name, address, and a link to this post in your email. We'll get to the bottom of this for you!
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crabtree212
New Contributor
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3 Messages
9 years ago
Thank you for the response. Email sent.
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ColleenD
Moderator
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1.7K Messages
9 years ago
Thanks! I've replied to your email requesting some additional information.
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Dan21
New Contributor
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1 Message
9 years ago
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ChrisL
Former Moderator
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7.1K Messages
9 years ago
In your case your account does not meet the minimum subscription requirements which is why you're getting that particular error on the PC. You can email us at cox.help@cox.com if you would like us to review your account with you.
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Mike_D
New Contributor
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1 Message
9 years ago
I am eagerly awaiting reviewing my account with your company in person in a week + 3 days when I turn in my equipment and cancel my cable tv service.
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ChrisL
Former Moderator
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7.1K Messages
9 years ago
What's going on? Perhaps we can help.
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deaconk
New Contributor
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1 Message
9 years ago
I am receiving various errors when trying to sign into the NBC sports app on my daughters ipad. I am wanting to watch live streams from the Olympics and I keep receiving an error message that simply says We're Sorry or if I click on the Cox logo in the top right corner it takes me to a sign in page. I put in my username and password and it gives me an http 404 error code.
I have checked to make sure my subscription includes the needed channels to live stream and it does. I have the Contour Ultimate package.
This has been frustrating because I have been able to sign in on my phone and have the app work but not on my ipad!
any suggestions for trying to fix this?
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StephanieA
Former Moderator
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1.9K Messages
9 years ago
Since the app is working on your phone, I suggest verifying the requires and contacting Apple. Please make sure the Ipad and app are up current on updates. Are you having issues with any other app on the Ipad?
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