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Old_Frank

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My whole house DVR will only record one program at a time

My account summary tells me that I should be able to record up to 6 shows at once with my current whole house DVR equipment. Yet, whenever two programs try to record simultaneously, a blue screen menu comes up asking me to cancel one of the two. Also, on occasion the 'master' DVR that controls the other two goes out for then seconds to several minutes at a time. All the connections are secure and the TV works fine during the black outs, as I can check it by changing the input from cable to DVD. What can I do? How can you help.

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ChrisL

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I suspect your account info may be detecting the model number of your host DVR box incorrectly.  They come in 2 and 6 tuner variants.  Feel free to email us at cox.help@cox.com and include your account details and we'd be happy to review your account with you.

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Domino

Valued Contributor III

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Old Frank: "My account summary tells me that I should be able to record up to 6 shows at once with my current whole house DVR equipment. Yet, whenever two programs try to record simultaneously, a blue screen menu comes up asking me to cancel one of the two. Also, on occasion the 'master' DVR that controls the other two goes out for then seconds to several minutes at a time. All the connections are secure and the TV works fine during the black outs, as I can check it by changing the input from cable to DVD. What can I do? How can you help."

What is the model number of the DVR that is giving you the blue screen menu?

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