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New Contributor
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Motorola SB6183 and slow speed.
Hello I am on the preferred tier of 50Mbps download but it only seems to reach about half the download speed. Replaced the modem a week ago and there was a slight improvement to 30Mbps. Contacted chat who sent something to my modem and disconnected the chat session but the speed checks are still at 30Mbps. The signal levels look within reason. It feels like we are restricted to an older tier level or something. Is there any other steps we can do? Thanks.
Health_Edge
+5 more
Valued Contributor III
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What was your original modem and what is your new modem? In order to get above 24-26Mbps you need a DOCSIS 3.0 modem. Also, if you just upgraded your modem to DOCSIS 3.0. and you're still stuck around 32Mbps, then it's likely Cox never corrected the service code on your account that allows for the full speed the DOCSIS 3.0 modem can deliver. See here for a ongoing thread on the issue.
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DerrickW
Valued Contributor
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I need to check the account make sure you have all of the proper codes so that you get the correct download speeds. If the codes are entered properly that means there are other issues going on that we'll need to address. Please send an e-mail message with the name and address on the account so we can get this figure out.
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