PKuz's profile

New Contributor II

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6 Messages

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Motorola DCX3200 No Longer Responds to Universal Remote - CT

We have a Harmony remote that has worked with the above box for years. Now all of a sudden the Menu, Guide, and Info buttons do not work with the Motorola box. The buttons do work with our media center so the remote does work. Was there a software update to the Motorola box? Thanks

Valued Contributor III

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4.2K Messages

I doubt it, since that would effect everyone's remote, not just yours. Try reprogramming the remote with the code again. Sometimes the memory that stores the codes in remotes get messed up. Specially if your batteries are running low.

::Edit:: I have a DCX3416 and just tried my remote and everything is working normal. Im in RI and have a URC 8820 Moto.

Moderator

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4.3K Messages

Hi PKuz,

Were you able to get the Harmony remote synched with the cable box again?


New Contributor II

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6 Messages

No luck getting the remote to work. We can still change channels using the numbers and channel up/down buttons but nothing else. We now found we can't get to on demand since you need to push "Enter" to get to it. In the past we just tuned to channel 1 and on demand would start. Now with the "Enter" command needed we can't get to it. Another weird thing is the Motorola remote box no longer displays the time. In the past, the time would show unless we tuned a channel and then for a short time the channel number would show and then go to time. Now we get either the channel number when on and when it is off it is blank. We can't get to the menu and check the settings since the menu button does not work. Maybe the box is dead. It looks like new cable box programming to me due the change in the on demand but I don't know.

Accepted Solution

New Contributor II

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6 Messages

The Motorola box just decided to reboot itself and said "load". Now everything works. Don't know what happened but at least it works. 

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