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New Contributor II
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Modem outdat
I have a Motorola sbv5220 surfboard and I wanted to know if my modem does not support cox anymore because I saw a list of compatible modems and mine is not up there anymore.
Health_Edge
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Valued Contributor III
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Its supported. Its a DOCSIS 2.0 phone modem.
http://ww2.cox.com/residential/support/internet/article.cox?articleId=%7B4074a500-9994-11df-6baf-000000000000%7D
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Adrik119
New Contributor II
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Bad link for me where did you look that up?
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Health_Edge
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Valued Contributor III
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::Edit:: See above
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Adrik119
New Contributor II
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Well I guess I will switch it out, would that explain my modem resetting itself and then my phone line gets disconnected?
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Health_Edge
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Valued Contributor III
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No, that is more likely a signal issue.
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Adrik119
New Contributor II
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So should I get a new modem and have someone check it out?
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Adrik119
New Contributor II
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Sorry for all these questions I'm at work and can't call, just trying to get info before the day goes by
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Health_Edge
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Valued Contributor III
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You can post the signal levels here if you wish, and we can give input on the possible cause, but I don't think anyone here will be able to actually fix the issue. You can find the signal levels on the modem's 192.168.100.1 website. Here is info about what your signal levels should look like.
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Adrik119
New Contributor II
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Ok I will check after I'm off work and will post it
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Accepted Solution
Adrik119
New Contributor II
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So I went down to cox and received a new modem, it's a Cisco DPQ3212 and so far I've had no lost of signal and my speed has increased. So will see what happens, thanks I appreciate all the help.
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