Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Mini Cable box
Two questions,
1. Installed my new mini cable box and the hd channels come in fine. Problem is with the guide, it seems to be in 4 X 3 mode and so does not fill the entire screen. All of my channels completely fill the screen only happens when I switch to view the guide.
2. I have advanced cable with the whole home DVR how many mini cable boxes am I eligible for with the first year of charges waived?
Domino
Valued Contributor III
•
jfurlow: "1. Installed my new mini cable box and the hd channels come in fine. Problem is with the guide, it seems to be in 4 X 3 mode and so does not fill the entire screen. All of my channels completely fill the screen only happens when I switch to view the guide."
Use your TV's "ZOOM" or "STRETCH" function to make your guide 16:9. The box only "stretches" channels. The guide is not a channel and is 4:3 for analog TVs (for which it was intended.) If you want a 16:9 guide, get a STB with Contour.
0
0
bryaninphx
+6 more
Valued Contributor
•
The User Guide shows a 16:9 IPG,so does the YouTube video.
You're sure it does not have a 16:9 IPG
0
0
Dina
Contributor III
•
In reference to you second question, please note that Cox Support Forums are for customers to discuss technical topics related to Cox services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @coxhelp, visit us on Facebook, or at cox.help@cox.com.
0
0
Domino
Valued Contributor III
•
I only had about 30 minutes to play with a sample (they aren't available in my area yet), and I could only get 16:9 video on channels - not on the guide. Perhaps with more time I would have found out how it was done. It was a 4:3 TV connected by coaxial. Perhaps that was the reason. But his channels were 16:9, so he must have been HDMI. Dunno...
0
0
Domino
Valued Contributor III
•
I wish you had addressed his first question: Is the guide 4:3, 16:9, or switchable. If the latter, HOW?
0
0
SherriDoll
New Contributor
•
Does the mini box addition that I am required to get change my cox bill?
0
0
StephanieA
Former Moderator
•
We will need to review the account to see what changes will be made. Please email me at cox.help@cox.com with your account details and a link to this post.
0
0
AllenP
+4 more
Valued Contributor
•
The guide is letterboxed into a 4:3 window in the center of the 16:9 screen with dark bars on either side.....
The only video setting is select from 480i,480p,720p or 1080i. This box is connected via hdmi and 1080i out selected. I haven't found any other setting which may effect to guide or any other minibox graphic. The manual is misleading or there is a setting I can't find. Can someone from Cox help?
0
0
DustinP
Moderator
•
DustinP
0
0
bryaninphx
+6 more
Valued Contributor
•
So why does all the literature and Videos show a 16:9 IPG???
The User Guide shows a 16:9 IPG,so does the YouTube video.
0
0
DustinP
Moderator
•
I'll forward a request to the engineering team in regards to the Mini Box- allowing 16:9 aspect ratio to be an available guide option.
DustinP
0
0
AllenP
+4 more
Valued Contributor
•
I called support to see if they could give me a setting for a 16:9 guide. The first rep told my I had to set a Parental Lock pin to get the guide to display in 16:9. Played along, when that didn't work, she transferred me to another dept. The 2nd rep got a good chuckle out of the "pin fix" then tried to help. His documentation actually had reference to a guide aspect ratio setting located between "Banner duration" and "Audio & Video". But in reality there is no such setting, it doesn't exist on the box. Maybe a future release of the firmware????
0
0