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New Contributor
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Mid-day lag
Since we moved one week ago and transferred our COX service, we have periods of intermittent latency and internet lag that last from 2-3 hours a day. This makes streaming services and online gaming almost impossible during certain hours. Everyone in the house is yelling at me to fix it. Everything seems to work fine in the evening and morning hours. Not sure what to do.
ChrisL
Former Moderator
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Looking at the modem from this end, it seems to be reporting rather poor downstream signal levels and noise problems. Are there any cable splitters you can try bypassing? Is there another cable outlet you can try connecting the modem to and see if it works better there?
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ravenstar25
New Contributor
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I don't think we are using any cable splitters? The technician came to install internet service on the 29th, and there is only one cable outlet he worked with and connected. There are some other wires in the house but we tried them and they do not seem to be connected to anything because the modem does not work on them.
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ChrisL
Former Moderator
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It sounds like it may be necessary for the technician to come back out and take a look. If this was a professional installation done within the last 30 days there would be no charge for a follow up visit.
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