MCA (multiple computers) service gone?

ChrisL said:
This service was actually discontinued as of June 10th, 2014

 Are current MCA users still grandfathered in?

Also any idea if IPv6 will allow multiple addresses? I know it will be dual stack but how will Ultimate work with IPv6?

I had this service until I was lured by a deal on cox.com to step up to the next speed tier for $5 more.  Since then I have lost MCA.  Very disappointing!!!  When I chat with online tech support it's like they don't know what im talking about.

I want my MCA back!!!

Can Chris/Becky actually confirm going to Ultimate will allow me multiple IPs? I was on premier and using MCA fine for the past 5 months until my modem rebooted a few days ago. Now it is configured to allow only 1 IP, when I went to my account MCA was gone!! The online tech help is no help, I've been running around with them for 5 days. What other options are there short of getting a second line or switching to AT&T (though I don't know if their 8 static IP package would work in my setup)? I haven't changed my tier at all and MCA is still gone.

Your breaking my heart Tiffany  So first MCA goes, and then they are getting rid of multiple IP with Ultimate? Isn't that in the contract agreement for that tier? You would think with Cox switching some to IPv6 they would have more IPv4 address to give, not less. I can understand the non relevance of both these features with IPv6 deployment, but wouldn't it make sense to get rid of these features AFTER deployment? Or is Cox removing the feature to try to strong arm more people into using IPv6? I appreciate your upfront honest answer, even though it does make me sad, I don't have Ultimate so I guess I shouldn't care.

Most of what MCA and Ultimate is used for is so you can go modem > Switch > Router + Game Console + router 2 > PC. That way you have no dual NAT issues and the game console doesn't require port forwarding or UPnP. This is actually required for some game servers, or problems using multiple consoles on the same network.

When will Cox be providing a substitute for these features being removed?

Thanks Tiffany,

I need 2 IPs for 2 separate networks I run. One for the kids one for Myself. Like this:

Modem-->Switch--->Router 1 --->OpenDNS1

                                     Router2--->OpenDNS2

Only option now would be to get Ultimate or a managed switch with two subnets, which Im not even sure would work. Why did you need 2 routers though? I think its a good idea, but maybe if I know why, I might be able to think of another option?

I was using 2 separate routers. One to experiment with cisco, and the other for my normal network. 

I really need 2 IP addresses - I have two completely separate systems that I don't want to combine. Having to upgrade to Ultimate seems like a very expensive way to go and from what I'm reading here there is no guarantee that Ultimate will continue to provide multiple IP addresses in the future.

I have to say that as a long-time customer I'm very disappointed by the way that Cox has discontinued a service which has been available since the @Home days without any notification to its customers. I'd understand if it was a no-cost feature - we'd certainly have no right to expect the service to remain indefinitely, but as a paid feature I think that this was handled very poorly.

Why could not MCA have been continued until IPV6 was rolled out? This would have allowed a seamless transition to those people using this service.

Can we at least get some kind of assurance that Ultimate will provide at least 2 IP addresses until IPV6 is generally available?

Andrew S said:
Can we at least get some kind of assurance that Ultimate will provide at least 2 IP addresses until IPV6 is generally available?

I think thats what the unspoken plan is. They got rid of the MCA feature because it wasn't used by alot of people. But Ultimate will keep its 3 IPs until IPv6 rolls out. MCA was never a no cost feature, but it was a feature designed for people to allow Multiple Computers Access to the internet before routers were in every household like they are today. 

By the way, I hope I didnt get anyone in trouble by me posting on DSLR about this. I just found it worthy of a conversation and was looking to debate the loss of Ultimate's IP, not step on toes or throw anyone under the bus. I love the open relationship between Moderator and User here, and I feel like I broke some measure of trust, and for that Im sorry.

What I can't understand is that if utilization of this service was light, there wouldn't be a great impact to the available IP pool. In which case, why withdraw the service? 

Having nothing to replace it with leaves some people in a precarious predicament - I can't use my internet service in the way that I want to, but I have no reasonably priced alternative option.

The Ultimate package may or may not provide me with what I need going forward - no guarantees have been made that multiple IP addresses will continue to be available.

I'd implore Cox to consider revisiting their decision. Canceling this service is going to alienate the more tech-savvy customers that use it - I'm sure they'll lose customers in certain markets as a result of this decision. I'm in the unlucky position of being in a sole-provider market but if that changes I'll be certain to look at alternatives as a direct result of this change.

I'd like to be more positive and constructive in this discussion but this makes me feel like I'm not important as a customer, which is never a good way to run a business.