Maybe I can get an answer here?

I have requested a response twice now and have still not received anything.

------------------------

I would like a return response to explain to me why I was given an 
answer that was 100% inaccurate to solve my problem.

1. Roku is available with HBO go via Cox
2. My other issues were not even addressed.
3. I had to call customer service to get the problem resolved.

I feel the response I received was not only false information, but was 
sent to make me go away and do nothing to support me as a customer.

Extremely disappointed in your internet support.

On Mar 25, 2014, at 11:33 AM, Cox eCare Phoenix

<Phoenix.Services@cox.com> wrote:

Thank you for your recent e-mail to Cox regarding Technical Support

for 

Cable TV.

I understand you are not happy with the service you are receiving. I 

sincerely apologize for any inconvenience this may caused you.

Unfortunately, HBOGO can not via access it via Roku with your Cox 

account. I am really sorry. 

We hope that we have been able to provide you with the information you

requested. If we have not, or if we can be of any additional service

to 

you, please do not hesitate to contact us again.

Sincerely,

George M.

Cox E-Care Specialist

For online support, please visit http://www.cox.com/support/ 

Original Message Follows: ------------------------ 

Form Message

Subject:

Technical Support

Detail:

Cable TV

First Name:

Last Name:

Email Address:

City:

State:

AZ

ZipCode:

CustomerInquiry:

I am trying to sign up for HBO.go on my Roku and Ipad, but when is

sign 

in my Cox account when prompted with my activation number, I get the 

message: It appears that your Cox subscription does not include HBO,

or 

that you are attempting to sign in without the Primary Account

username 

and password. HBO GO is available free to Cox Primary Account holders 

who subscribe to HBO. I have been an HBO customer for years and the

Please help get this corrected.

Thank you

ReenterEmail:

AccessMyCoxAccount:

Yes

Over13:

Yes