Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
3 Messages
Closed
mac adware
I keep receiving this email. There is a screen showing a link to "COX" support for a virus. The screen stays there with no option out.
Only recourse is to close Safari.
[7.8.2015 25714729] Compromised Computer Notification from Cox Communications
Dear Subscriber,
Cox has identified that one or more computers/ devices behind your cable modem maybe infected with the FakeSecSen or "Spy Sheriff" Virus. A device behind your cable modem appears to have connected to a command and control server affiliated with this malware.
Viruses can take control of your PC and gather your personal information such as passwords and credit card numbers, putting your data at risk
The following FREE security tools could help you detect and remove infections from your systems:
The Microsoft Safety Scanner
http://www.microsoft.com/security/scanner/
Norton Power Eraser
http://security.symantec.com/nbrt/npe.aspx
Cox Communications provides, at NO CHARGE to our current subscribers, the Cox Security Suite powered by McAfee.
http://www.cox.com/AboutCoxSecuritySuite
If you already have an Anti-virus solution installed, you should refer to your software manual before installing the Cox Security Suite.
If you need additional support, Cox offers premium technical support at reasonable rates.
Visit Cox Tech Solutions at https://secure.coxtechsolutions.com/ or call 877.TEC.SOLV (832.7658) to get started.
If you would like additional information on the FakeSecSen:
http://blogs.technet.com/b/mmpc/archive/2008/11/12/win32-fakesecsen-a-nasty-piece-of-work.aspx
If you have any questions regarding this matter, you may call Cox Customer Safety at 800-753-6085.
Regards,
Cox Customer Safety
Cox has identified that one or more computers/ devices behind your cable modem maybe infected with the FakeSecSen or "Spy Sheriff" Virus. A device behind your cable modem appears to have connected to a command and control server affiliated with this malware.
Viruses can take control of your PC and gather your personal information such as passwords and credit card numbers, putting your data at risk
The following FREE security tools could help you detect and remove infections from your systems:
The Microsoft Safety Scanner
http://www.microsoft.com/security/scanner/
Norton Power Eraser
http://security.symantec.com/nbrt/npe.aspx
Cox Communications provides, at NO CHARGE to our current subscribers, the Cox Security Suite powered by McAfee.
http://www.cox.com/AboutCoxSecuritySuite
If you already have an Anti-virus solution installed, you should refer to your software manual before installing the Cox Security Suite.
If you need additional support, Cox offers premium technical support at reasonable rates.
Visit Cox Tech Solutions at https://secure.coxtechsolutions.com/ or call 877.TEC.SOLV (832.7658) to get started.
If you would like additional information on the FakeSecSen:
http://blogs.technet.com/b/mmpc/archive/2008/11/12/win32-fakesecsen-a-nasty-piece-of-work.aspx
If you have any questions regarding this matter, you may call Cox Customer Safety at 800-753-6085.
Regards,
Cox Customer Safety
Discussions
•
Updated
5.3K
2
0
0
Related Content
ipv6/dhcpv6
Discussions
1
0
my IP address is getting blocked
Discussions
1
0
Been 4 months for Cox installation
Discussions
1
0
Unknown iPhone 14 with changing MAC addresss
Discussions
2
0
Recent Discussions
URC-8820-MOTO remote doesn't control DVR
Discussions
1
0
Tv upgrade to HD
Discussions
1
0
Cox bill wrong
Discussions
1
Poor internet service
Discussions
0
0
Cox / spectrum sucks
Discussions
1
0
ChrisL
Former Moderator
•
I check our end and it does appear we've flagged your account as having had activity of this virus being on your Internet connection. If you use any peer to peer file sharing software that may very well have been the entry point. Note that we have no way to know form our end which device using your Internet connection might be infected. The steps provided in the email may help however I would not rule out the possibility of having to reformat the hard drive and reinstall software from scratch to eliminate the threat on the infected system. Once we stop seeing evidence of Internet traffic generated by the virus the browser notifications will go away.
0
0
Health_Edge
+5 more
Valued Contributor III
•
Do you only have OSX computers? Any Windows based PC or even Android devices on your network couple be possibly affected. Since Cox only tracks the data by the IP they give your modem, any traffic on your network may be the culprit. For this reason you may also want to check to make sure your wireless router is secured. If the network is not secured with a password, then anyone around you might be connecting to your network with a infected computer.
If all your devices are OSX and you have check your network (or don't have one) then it could have be a false negative. Do you have legitimate reason to go to ezdownloadpro? (Not including entire link for security reasons). There is a good thread over on the Apple forums about it.
0
0