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Just as an FYI for Tech Support to ask about and others to know about. There is a bug with the Logitech Revue which can lead to huge consumption of data on the network.
The recent updates of the Google Music/Play application on the Logitech Revue has a bug which leads to continual updates of the music and album images that should be downloaded to your device. This can lead to 60 gigs of data d/loaded each day (1 TB or more each month) which is absolutely ridiculous if you usually don't even get close to the 200 gig data usage limits set through cox.
The fix is to return the Google Music/Play app to it's previous version and not try to re-update or just leave it off if you don't use it often. You can get to this through settings->manage applications->google music/play stop app then
Clear All Data (doing this also clears the Cache automatically)
Uninstall Updates
Go into Google Play and Update the App
Re-Open Play Music to allow it to sync my account
(it may help to restart the system too (easily done by Ctrl-Alt-Del). (for clearer instructions look at http://forums.logitech.com/t5/Revue-and-Accessories/Google-Play-Music-v4-3-609-Background-Downloading-many-GB-s/td-p/882344/page/2)
We've dealt with a few tech support people and a few were great and understanding and others just judgmental (thinking that we were pirating or something of that sort). We were looking for the problem for awhile and thought it was someone stealing internet somehow even with all the strongest wireless connection protections and with changing out wireless routers.
I believe this is something tech support should ask about before making assumptions.
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Accepted Solution
ChrisL
Former Moderator
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This is very useful feedback indeed, thank you for sharing. Our network security team is trained to educate customers experiencing repeated data usage issues and to various possible causes however understandably they can't be experts in every piece of technology a customer may have. I'll be sure to bring this issue to their attention.
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masslfe
New Contributor
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it was less that the tech didn't know of that specific piece of technology and more the tone and attitude due to their false assumptions that rubbed me the wrong way. Even if we were obviously doing something wrong they should never take that type of attitude/tone
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