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stonewall

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latency speed test

what has there been no progress on the "latency speed test error" message  The problem has existed for months.

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smtips

New Contributor II

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329 Messages

Very cryptic complaint. Where do you see this?

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MichaelJ

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1.8K Messages

Hi stonewall, can you provide some additional information about the issue that you are experiencing? Are you getting this error with a specific application?

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AllenP

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1.7K Messages

MichaelJ said:
Hi stonewall, can you provide some additional information about the issue that you are experiencing? Are you getting this error with a specific application?

Michael, I first reported it back in October and it's still broken.  At least in my market (CT).  There is a whole thread about the issue here: http://forums.cox.com/forum_home/internet_forum/f/5/t/6994.aspx

I'm referring to the speed test on the Cox site here: https://myaccount.cox.net/internettools/speedcheck/speedcheck.cox  It times out during the latency test.  We've been told the problem has been turned over to network services but no ETA on a fix is available.  It's only been an outstanding issue for 3 1/2 months.

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davdav

New Contributor

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2 Messages

still having issues.  I'm convinced Cox claimed speeds are exaggerated and this is their cover-up.

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davdav

New Contributor

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2 Messages

This is still an issue.

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chris_c21

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Contributor III

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625 Messages

davdav said:

still having issues.  I'm convinced Cox claimed speeds are exaggerated and this is their cover-up.

Must be an area-specific issue..? I have never had an issue checking my speed through the My Connection - Speed Check tool. I upgraded to the Ultimate speed in November and had Premier prior to that.

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