Skip to main content
cwhite42's profile

cwhite42

New Contributor

 • 

4 Messages

Closed

Lag and latency issues after modem has been swapped out

before my cox modem was swapped out iwould be receiving from the cox speed check a latency of 7-9 and i did not experience any lag when playing online games on my pc. after the modem has been switched i have experienced sever lag on online gameing and on my ps4 to the point where i can barley play any online games with out the risk of being disconected.

I have tried disconnecting and reconecting both the modem and router as well as the coax cable for the modem non of that fixed the issue. Is this an issue on cox end or with the router or modem.

Start Cox
Net		Download
Speed		Upload
Speed		Latency

Cox Market
Tue Dec 08 09:30 AM Yes 92 Mbps 12 Mbps 22 millisec Providence
Tue Dec 08 09:29 AM Yes 92 Mbps 12 Mbps 20 millisec Providence
Mon Dec 07 09:24 PM Yes 87 Mbps 12 Mbps 85 millisec Providence
Mon Dec 07 09:19 PM Yes 79 Mbps 12 Mbps 28 millisec Providence
Mon Dec 07 09:03 PM Yes 90 Mbps 12 Mbps 32 millisec Providence
Sun Dec 06 02:39 PM Yes 92 Mbps 12 Mbps 12 millisec Providence
Sun Dec 06 02:38 PM Yes 92 Mbps 13 Mbps 116 millisec Providence
Sun Dec 06 01:54 PM Yes 88 Mbps 12 Mbps 18 millisec Providence
Sun Dec 06 01:52 PM Yes 85 Mbps 12 Mbps 18 millisec Providence
Sun Dec 06 01:39 PM Yes 92 Mbps 12 Mbps 16 millisec Providence
Sun Dec 06 01:37 PM Yes 91 Mbps 12 Mbps 12 millisec Providence
Sun Dec 06 01:36 PM Yes 92 Mbps 12 Mbps 82 millisec Providence
Sun Dec 06 01:21 PM Yes 92 Mbps 12 Mbps 19 millisec Providence
Thu Dec 03 07:14 PM Yes 91 Mbps 12 Mbps 10 millisec Providence
Thu Dec 03 07:03 PM Yes 92 Mbps 12 Mbps 16 millisec Providence
Wed Dec 02 05:18 PM Yes 92 Mbps 12 Mbps 13 millisec Providence
Wed Dec 02 05:14 PM Yes 92 Mbps 12 Mbps 18 millisec Providence
Wed Dec 02 05:13 PM Yes 92 Mbps 12 Mbps 10 millisec Providence
Tue Dec 01 01:13 PM Yes 86 Mbps 12 Mbps 16 millisec Providence
Tue Dec 01 01:11 PM Yes 79 Mbps 12 Mbps 10 millisec Providence
Tue Dec 01 01:10 PM Yes 85 Mbps 12 Mbps 9 millisec Providence
Tue Dec 01 01:08 PM Yes 85 Mbps 12 Mbps 14 millisec Providence
Mon Nov 30 09:18 PM Yes 91 Mbps 12 Mbps 20 millisec Providence
Mon Nov 30 09:05 PM Yes 88 Mbps 12 Mbps 10 millisec Providence
Mon Nov 30 09:04 PM Yes 90 Mbps 12 Mbps 18 millisec Providence

Discussions

 • 

Updated 

2.5K

5

0

0

T

Tecknowhelp

Valued Contributor II

 • 

2.8K Messages

What speed tier do you have? Also what speed and latency do you get when connected directly to the modem? Finally, what modem and router do you have?

0

0

C

cwhite42

New Contributor

 • 

4 Messages

i have cox high speed premier which is up to 100mbps download the modem is from cox which is a cisco dpq3212 my router is a 2450 belkin router when i have it plugged directly nothing happens no internet. i think cox just did something because my latency is back to wear it should be and all the lights have stoped flashing and whent back to normal LOL. Yup cox did something its back to how it was

Tue Dec 08 12:29 PM Yes 92 Mbps 12 Mbps 7 millisec
Tue Dec 08 12:23 PM Yes 92 Mbps 12 Mbps 7 millisec
Tue Dec 08 12:20 PM Yes 92 Mbps 12 Mbps 7 millisec
Tue Dec 08 12:18 PM Yes 92 Mbps 12 Mbps 7 millisec

0

0

B

Becky

+2 more

Moderator

 • 

4.3K Messages

Hi Cwhite42,

Does your connection speed seem back to normal at this point?

0

0

C

cwhite42

New Contributor

 • 

4 Messages

yes it is back to normal what ever cox support did that fixed the issue even with the wifi.

0

0

B

Becky

+2 more

Moderator

 • 

4.3K Messages

Hi Cwhite42,

I'm glad to hear it! Please let us know if anything like this happens again.

0

0