Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Just upgraded to Premier
I just upgraded to Premier from Preferred but I'm not seeing the full speed. I know the speeds are not guaranteed but I was getting pretty close to 25/6 before. Now the max I'm seeing is around 36 down, 6-7 up. After looking around the forums it looks like other people have had similar problems. Can someone check my account and make sure it's set for DOCSIS 3, not 2? I have a Surfboard 6141 modem. Thanks for the help!
Accepted Solution
ChrisL
Former Moderator
•
0
0
swanky
New Contributor
•
I'm having kinda the same problem.
I do speed test all day and i only hit close to 75mb (60mb) once after my self install then its 18mb-45mb since the work order closed out.
I have my own doc 3.0 and router i tried talking to Tech support on the phone but they didnt seem sure about how my account should be coded out.
0
0
FredNet
New Contributor
•
Sent an email over yesterday with my account number. Still waiting to hear back.
0
0
DerrickW
Valued Contributor
•
If you are getting 75 Mbps down on the account it sounds like you have the proper codes on the account but definitely worth checking. I responded to another comment from you on another thread. Email us the account information, send to cox.help@cox.com and we'll figure this out. Thanks!
0
0
swanky
New Contributor
•
im not hitting 75mb ive never seen that high of speeds i have only hit 61mb once, and that was after a self install then my work order closed the next day and have not seen high speeds since i will email you thank you.
0
0
Galen96
New Contributor
•
As a technician, I see this often. A few factors that contribute to lower than advertised speeds is ingress/egress (Noise entering a damaged line or bad fittings. Signal balance, amps, splitters, barrels, and tap values (where they connect the line attached to your home. I've been in brand new homes that struggled to get 25 MBPS on their Premier CHSI, and I've been in beat up shacks that they get 225MBPS on their Ultimate CHSI. Best bet is to purchase the CSPP(Cox Service Protection Plan) and schedule a technician visit to survey the lines and equipment and have the proper repairs taken care of for you.
0
0
FredNet
New Contributor
•
Something got fixed last night. My modem was rebooted and now I'm getting 55-60 Mbps download and 10+ up.
0
0
FredNet
New Contributor
•
Just got a reply from the help desk. They upgraded my modem firmware and now everything is humming along nicely. Thanks for the help guys!
0
0