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Jones

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Just upgraded to premier but still at preferred speed...

Based on what I've read, I assume my account also needs to be upgraded to DOCSYS 3 since I have the Motorola sb6121.  Do I need to call tech support or just reset the modem?

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EdwardH

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The modem is showing old information for its firmware and I have resent it. So you should be able to test the connection again in a few minutes and see if the speeds improve.

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