bige's profile

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Internet/Telephone Upgrade- Question

We  just upgrade are modem.  When we first setup cox we did subscribe to phone, but we do not use the phone,  So I was wondering when I get the new modem do I even have to setup the telephone, since we do not use that feature, we only use the internet. Then this is shows up in the shipping confirmation:

another provider:
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In order to avoid a delay or interruption in service, please be sure to set
up your new equipment as instructed in the Fast Connect Kit no later than
8:00am on your phone activation date on 06/23/2014.

If you are unable to have your equipment set up prior to your activation
date, please contact Customer Service immediately at (888) 556-1193.

Attention:  Customers getting a new Cox telephone number:
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Please set up the equipment, as instructed in the Fast Connect Kit, no
later than 8:00am on 06/23/2014, in order to activate your telephone service
and receive dial tone.  Billing begins 10 days from order date, if you
haven't completed the set up of the equipment.  If you are experiencing
trouble with the set up of your equipment please call Customer Service for
assistance.

We do not use the telephone service- so do I need to setup it up or not?

Valued Contributor III

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4.2K Messages

Didn't I post a response to this? Where did it go?