http://myaccount.cox.net/internettools/home.cox

https://myaccount.cox.net/internettools/speedcheck/speedcheck.cox

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException
	com.cox.chsi.app.Authenticator.addRoles(Authenticator.java:436)
	com.cox.chsi.app.Authenticator.getUser(Authenticator.java:312)
	com.cox.chsi.app.Authenticator$Proxy$_$$_WeldClientProxy.getUser(Authenticator$Proxy$_$$_WeldClientProxy.java)
	com.cox.chsi.app.PageRestrictFilter.doFilter(PageRestrictFilter.java:138)
	com.cox.chsi.app.HttpRequestDebugFilter.doFilter(HttpRequestDebugFilter.java:95)

note The full stack trace of the root cause is available in the JBoss Web/7.0.16..Final-redhat-1 logs.

JBoss Web/7.0.16..Final-redhat-1

I want to check my Internet speed and usage.

https://myaccount.cox.net/internettools/datausage/usage.cox?campcode=resaccount_tools_usage

All of these pages are broken.

I can confirm this happened to me when I lost my primary email.

Well, I finally got a reply from cox.help, but I wouldn't call it helpful. If anybody manages to get these links working, would you please email me.

Thanks,

Robert Leonhard 

robert.leonhard@cox.net

=============
Date: Tue, 27 May 2014 17:23:43 -0400
From: Cox Help Corp <Cox.Help@cox.com>
To: Robert Leonhard <robert.leonhard@cox.net>
Subject: Re: Fwd: RE: Internet tools links - When will they be fixed?
(KMM16985232V25779L0KM)

Dear Robert:

I appreciate your inquiry and thank you for your patience, our
Serviceability Team advised me that we are not planning on building out
the network to your area.

Sincerely,
Mike J
Cox Social Media Support Specialist

Original Message Follows:
------------------------

Can someone please look into this for me?

Hi RobertLeonhard,

I've replied to your email regarding this issue. Please check your inbox and reply with any questions or concerns you may have.

Resolved.

I called this number:  

800.753.6085

The person said he disabled and re-enabled my email account.  (I wasn not having any trouble with sending or receiving email.)