Account_Upgrade's profile

Account_Upgrade

New Contributor

 • 

6 Messages

Closed

Internet Speed Upgrade Deal

I received a letter in the mail from Cox today that gave me a promo code to upgrade my internet to the next-tier speed (premier) for only 5 dollars a month.  I used the code and ordered the service, but I got no confirmation of any sort and my account info hasn't changed.  When I go back to the ordering page, it tells me I've already used the promo code and shows the next-tier speed (Premier) as costing the regular price.  Is there any way this could be looked at on my account?  I'd hoped to take advantage of this deal.

Discussions

 • 

Updated 

3.7K

2

0

0

H

Health_Edge

+5 more

Valued Contributor III

 • 

4.2K Messages

The online website just puts the order into processing. Someone still has to pick it up and do the computer work. 

You will likly have to call Cox's Sale support group, I believe they close at 5p though. 

0

0

K

KipK

Former Moderator

 • 

606 Messages

We can take a look but since this is an account-specific issue we will have to discuss and verify things that we can't go over in public. You can call as Health Edge mentioned, and the number for support with online orders in your area would be 1-866-961-0027. This may be the fastest way to get this particular type of issue resolved. You can also email us at cox.help@cox.com. Either way, since this requires us to discuss and verify account-specific information, we'll have to close this thread.

0

0

Recent Discussions